Lots of reasons to love and hate Sony.
As Captain Underpants said, Bad Sony has been on the rise and the general public has noticed it. 12 years ago, my parents' home was a 100% Sony shop: Sony Stereo, Sony CD Player, Sony TV, Sony VCR, Playstation, my (still working) Walkman. Currently my home has 2 PS3s (which I'll explain later), the aforementioned stereo which I rescued from my mom's attic, a Walkman, and my probably still functional SE W300i I used back in 2007.
Sony lost the hardware edge, and then went on being dicks on the whole PS3 OtherOS issue. I was bitten by their OtherOS axing; I refused to dole out money for a new PS3 so I remained offline until I found a compromise option: buying a phat PS3 with the BC support and updating *that* one to the OtherOS-killing Firmware. They turned from the freedom-fighting Sony that fought the MAFIAA on fair use rights for VCRs to the one installing rootkits on PCs and going after people trying to re-enable OtherOS instead of simply switching OtherOS back on. Probably the only good thing to come in recent years besides the PS3 would be the BD standard, which has been superior to HDDVD since forever, and unencumbered by MS crappy tech.
Maybe Sony should get rid of its Music branch and get back to treating well their customers and doing awesome consumer products. It seems the Media stuff is the root of all Sony's evil...