as you sow so shall you reap
That's what you get for treating your flagship early-adopters like dirt. After 14 months and with firmware issues still unresolved, the closest to management communication beleaguered p990 owners have got was an announcement relayed second-hand through a PR operative that support would cease forthwith. One can only hope that new management will adopt a more enlightened approach.
No wonder P990 owners are protesting. See http://digg.com/gadgets/Dissatisfied_Sony_Ericsson_smartphone_customers_speak_out http://digg.com/software/Unhappy_with_SonyEricsson_s_treatment_Open_Letter_to_the_new_CEO and http://slashdot.org/firehose.pl?op=view&id=334979