"In the unlikely event that money is stolen from a customer’s bank account as a direct result of the cyber attack (rather than as a result of any information given out by a customer) then as a gesture of goodwill, on a case by case basis, we will waive termination fees."
The bit about 'rather than as a result of any information given out by a customer' is a nasty bit of legalese that allows them to avoid paying *any* compensation. The fraud only works because customers are convinced that the fraudsters are genuine TalkTalk reps. And the fraudsters are only in that position because TalkTalk failed to secure their data.
As soon as a customer provides a fraudster with *any* additional information on top of the names, phone numbers, account details and some bank details TalkTalk couldn't be bothered to secure - they can't request a no-fee termination of contract.
Has anyone had any success in leaving TalkTalk for claiming a breach of Section 18 of their terms and conditions which says: ‘We’re committed to protecting and preserving any information you give to us.’?
And nothing from Dido about TalkTalk repaying customers' money lost to fraudsters.