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* Posts by Matt Gibson

3 posts • joined 26 Sep 2007

MozyHome stiffs unlimited users

Matt Gibson

"Unlimited", just like 3G data plans...

@GettinSadda Good luck with that. I tried switching to Carbonite last year, but my backup seemed to stall once I hit around 100GB with their "unlimited" plan. Eventually I decided that Carbonite would never finish my initial backup and switched back to Mozy. You might want to Google "carbonite limit" or "carbonite throttling" to see a few other people's experiences...

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Fasthosts customer? Change your password now

Matt Gibson
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Ah yes, the famous words

I'm sure we all recognise the phrase, "to aid customer service." As in "to aid customer service, we're not collecting post on a weekend any more." "To aid customer service, we've closed your high street branch." "To aid customer service, we've fired everyone in the UK and moved our call centre to India." "To aid customer service, we've shot all our customers through the head with a nailgun."

It's what you say when the truth would read, "because we're a bunch of incompetent muppets..."

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Vodafone billing woes continue

Matt Gibson

Thanks for letting me know!

I was glad to read this story, as it's nice to have some idea why I've not been able to see my itemised bills online. Vodafone just said "I'd like to confirm that we are facing some technical problems with our online services and our technicians are working to resolve this issue" when I complained and then sent me a paper bill instead. At least that actually arrived.

It's particularly galling that the error message I get is "We’re making improvements to our web site, which means this part of the site will be down for a short while." That "short while" has been at least fifty days so far...

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