@moiety & The Unexpected Bill
Yeah, I picked that one. For a reason ... and considering the local readership.
I look on it as more of a sysadmin's guide to drawing useful questions out of users than a document to point newbies at. As always, YMMV, of course ...
If your skin is so thin that you can't take the advice, you're in the wrong line of work.
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- PROOF the Apple iPhone 6 rumor mill hype-gasm has reached its logical conclusion