I agree, all they do is reformat! We had a PC in recently which had been taken to PC World with a system32/config hive error (easily fixable, and with other data still on the disk!) and the guys had just whacked an XP disc in and started to reformat and reinstall. Our customer had already told them not to do anything until he had given the go ahead, and just as they had started the setup he called them to say he was taking it for a second opinion (us). They obviously just turned the machine off mid-format as we could only *just* recover some of the data that was left, but with no filenames (MFT gone).

I did press our customer to complain/sue but he was just happy he got a few documents back...

Worst thing is they give independent computer outlets like ourselves a bad rep!