BT vs Virgin
"but I'd not move, I've had the dubious pleasure of doing business with BT before, never again. Virgin do suffer from a help desk staffed with morons but name any big provider of any "service" that doesn't have that problem."
Virgin in my experience has been nothing but sheer hell. BT is crap but they are bliss by comparison. Virgin hasn't changed at all over the years in all their different guises (formerly NTL, formerly CableTel). Aside from the above help desk issues, and the usual monster waits on the phone to get through to anyone (and then get cut off), they cost me many days off work in sheer incompetence sending out monkeys who couldn't do the job they were sent to do, turn up at the wrong time and even on the wrong day then blame me for not being in, and ultimately could never get me a stable connection.
Virgin's cables are not as perfect as people make out. They are just as susceptible to signal issues as ADSL is, maybe more so especially as the run from cabinet to home is antiquated coax that has been rotting in the ground since analogue cable days. The ADSL approach is to be honest and give you what your line is actually capable of. The approach Virgin uses is to flat claim you can get the full speed, install the stuff and run away, leaving the customer to wonder what the hell is going on with connections up and down like a yo-yo and not achieving advertised speeds.
I had a dozen or more call outs with them, but only one with BT and that was to install the line.
Usually talk of Virgin/NTL causes universal moaning amongst colleagues and friends.
"Never again" ;)
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