@Pete 2

Its JFDI specialists like you making changes that fucked everyone over that has made IT Service Management what it is today.

Well that and the design by commitee bods at the BCS, ITSMF, OGC etc. and....

"While the management consuiltants reckon that all this is necessary for best practice, running "software as a service", having a "correctly architected" solution and every other Dilbert-esque buzz-phrase under the sun, it does nothing to help reduce costs, improve quality or simply to GET THINGS DONE"

Good Management Consultants don't, they will advise on the best approach that suits the needs of the business whilst faciltating an efficient and effective IT. Change your consultants.

BTW You whinge like the sandle and shorts wearing, pony tailed, real ale drinking IT of old, is this just tropophobia rearing its ugly head old man

Jimmy cos he could teach us all a few things eh!