I upgraded my phone on my current Orange contract in March this year only to find out 3 months later that Orange had actually given me a brand new contract as well as my original one - without me asking for it. After 2 months of toing and froing with Customer Services (being told I was wrong, there was nothing they could do, that i had to keep paying for both contracts!) I received a debt collection letter after I cancelled my Direct Debit because I refused to pay for something I had not requested. Prior to this I had not received any correspondence from Orange indicating what their action would be. Many calls to CS later (one guy called 'Mark' in Disconnections actually said 'Its gonna cost you £200 to disconnect and £455 to get out of your contract"!) I managed to contact the directors office and I complained to OFCOM and it finally got resolved. I got £150 in compensation and my £155 back that I'd already paid them. As soon as my current contract expires I am leaving Orange. I agree, they used to be good. So whats happened? France Telecom possibly??