You have got to be kidding!? To be serious for just a moment, Symantec hasn't been world renowned for exceptional (or even acceptable) communications or support in situations like this. And as long as they’ve been pushing out digitally signed signatures, they “simply forget”? Yeah, something doesn’t pass the smell test…

Once again I assert that they have become the “Microsoft” of the AV industry, as they’ve gotten to big to really give a crap about quality products.