This is a tough call.
I maybe wouldnt call the police in such a situation. I would probably refuse to leave the counter and make it clear that the cashier wasn't serving anyone else behind me until the situation had been resolved to my satisfaction. If the cashier didn't like it then I would let McDonalds call the police. Resolving this should not have been difficult.
Technically if the value of the alternative is less than the order then she should be entitled to a refund of the difference. If the alternative is unsuitable then she should be entitled to a refund on the product that can not be provided or allowed to cancel.
Then again here in the UK we have statutory rights and consumer law that guarentees this.
The flame icon because I would always get a flame grilled BK over anything on the McBollox menu any day of the week.
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