Sales people slam if it earns them money

And companies slam if it makes them more than they get fined. It's as simple as that. I speak as a former expert on compliance in the telecomms arena in the UK, including being in charge of the team monitoring BT Telemarketing's Advisors for 18 months back in the mid-nineties.

Mind you, I also find it somewhat amusing when people fail to work out that it isn't worth risking business-critical services for a saving of a fiver a month, or some similar paltry sum.