After the final straw in customer non-service from Barclaycard, opened an egg account, and did a balance transfer.

No email, no reference code, and it turned out 10 days later, no balance transfer.

I re-did it, fuming on the phone to an egghead - went through.

However, as I pointed out to her, no audit trail on the account login, no emails coming out, no generated reference number ... I imagine egg customers get into a lot of he said/she said disputes .....