Re: Next Step, please
The answer is that busniess is a "dairy" situation and that isn't cream you find floating on top. The situation Mr. Potts describes is not limited to high tech either. Take a gander at the history of US automotive companies for instance, or commuminications, even labour sad to say. There seems to be a natural progression from innovation to an presumption of entitlement. Companies sometimes fight their way through a period of it - IBM has at least once, and so has Apple (but they're headed right back into it). Ellison has perpetually tended to treat his customers as cattle or sheep whom he is entitled to milk or fleece for minimal out going benefits. If the customers are even slightly brighter than your average carrot, sooner or later they leave for more beneficent climes.