BT Vision misses customer targets (by a shedload)

That'll be the BT spokesman who also........

Still continues to exhort that Paris is a Virgin then?

Well...

...138,000 is sort of "hundreds of thousands" - it's 1.38 hundreds of thousands, and as that's more than one, it's appropriate to use a plural term.

Of course I doubt this is the claim BT are making...

@ Secret Santa

Mornington Crescent!

It's the Iraqi information minister!

We are winning the war against those Sky and Virgin infidels!!!! We will crush them! Rupert Murdoch's blood will be flowing through the streets and so on....

BT Spokesman AKA....

...Comical Ali

Ex-Sky Customer - BT Vision Rocks

I recently moved house and BT were awesome. They activated the phoneline when they said they would, broadband and BT Vision were installed within about 2-4 weeks.

Vision may have a few minor issues as already mentioned, but a good quality freeview PVR (built by Philips) for next to nothing with HDMI I'm certainly not complaining!

You DO NOT need the BT hub for BT Vision to work, they recommend it as the hub does the QoS automatically. However I'm running from a Netgear without any issues. If you choose to download a film etc then it will just use the bandwidth like any other application and your web surfing etc will obviously slow down. The myth that Vision constantly swallows 2mb of your bandwidth 24/7 is complete rubbish.

If you want money grabbing FoneJacker style service go with Sky, otherwise I recommend BT Vision to anybody.

No commitment and no more, "fanmail" from Sky..oh we are so great and did we mention we will be charging another £1 a month from your next bill? :S

Ugly sat dish on the side of the house.. how very 90s LOL ;)

Sorry for the Sky rant... I dont work for BT by the way :)

Does he also play.....

...scratchcards and complain when he thought he'd one but the computer said that -6 is actually *more* than -8!!

Brain in Gear ...then IT is Good 42 Talk

Is BT Vision, a bit like MS Vista with both of them gagging for Dedicated Future Perfect Content to Host/BroadBandCast. ie Really Imaginative Drivers Emanating Root/Route Source. ...... RIDERRS on the Storm/Cloud. After All, IT is merely Opening a Door into their Support of Systems and Access to Strata of Streamed and Streaming Content/MetaData.......... and some of IT will definitely render Steamy Windows

They would be the XXXXTreme Meme Files though...Adults Only. And a Cornucopia of XQuisite Delights in XXXXStreams of HyperRadioProActive Play Enacted/Enabled/Ennobled/Energised.

A NEUKlearer Sexual Truth too Hot for Man to Handle alone and just Perfect for Women to Enjoy Together.

Red Hot XXXX Gear and Stuff. :-)

Sounds like a job for.....

The Register Standards Soviet.

The deffinition of hundreds of thousands could be referred to as 1xBT. 1xBT in turn could be equivalent to 138,000 BTVision customers which may also be equivalent to 10,000 Nano-Wales dependant of course upon the scale of a BTVision customer which may be considdered non-existant.

Sooo...

..by my reckoning, you need:

BT Broadband which sadly, is ADSL. at £18.00 12 month contract minimum.

The ability to actually VIEW freeview - which from all accounts most people cannot without having to pay extortionate fees to have a new aerial fitted.

A BT line (due to the ADSL) at £10.50 a month plus a £30 connection fee.

I don't think so. FreeSat from Sky for me @ £75 from Dixons on-line (Yeah I know - Dixons but they managed to send me my envelope without screwing it) quid one off fee no subscription charge ever thank you very much.

vision tech support

I work for BT, first up.

Cust phoned up with problems with their BT vision box. so had to tansfer them to the vision tech desk.

I used the internal quick dial numbers, still took nearly an hour, being passed from one India desk to another, then Dublin, then back to India, and finally FOURTEEN transfers later got put through to vIsion tech- first up asked if they had a direct number- "er,.. No we don't yet"

So, customers have to go through the hell of India tech to get their systems sorted, where most of them haven't got the vision script yet. (bad enough with the Broadband one).

I havn't seen one vision order yet that has no probelms on it in some shape or form..

Your call is important to us

Really? REALLY! well then why make me wait for HOURS?

MY TIME!

ARGH!!!!!!!!

My time is expensive, if you answer the phone in 1 minute and can hold a conversation with a life form higher than a daffodil then I will think about it.

BT did not, I went with SKY, nice lady answered phone straight away, and gave me a £0 installation.

BT should move to another country, where their poor service and supposed low cost will be appreciated, and its NOT the UK

Excellent Product

I've had BT Vision for a few months now and I'm very impressed with the Vision Box and the user interface.

I've subscribed to the £6 a month TV on demand pack which I'm happy with - probably watch 5/6 hours of on demand stuff a week, the choice is good and seems to be expanding.

The £4 a month Sports pack is good value for the delayed footy, plus classic matches and a selection from earlier in the season.

Once you sign up for Vision all support for Broadband and Vision should go via the Newcastle call centre and my experience of them has been very good. I suspect that they're having trouble coping with the demand if they've gone from 3,000 subscribers a week a few months back to 6,000 now.

Fine in principle - but oh dear Lord, the reality!

Interesting to hear about other people's orders being mysteriously "cancelled" without their knowledge - this happened to us as well.

Due to problems with both a defective BT Vision box AND a defective Home Hub, plus fluctuating line speeds, plus having our problem logged as a broadband issue despite repeated advice to the contrary, we endured several months of constant problems, before ending up with no "on demand" service for 23 days and no BT Vision service whatsoever for 16 days.

We estimate that it has taken 45 phone calls, and 19 hours of phone time to resolve the problems - which included 4 visits from engineers which failed for various reasons (#1 and #2 didn't ring the supplied mobile number to gain access to the property, #3 was the wrong kind of engineer, #4 swapped the BT Vision box but left without checking the service).

Full grisly details at http://troubled-diva.com/labels/broadband.html

Some Like IT Hot.....RedXXXXHot and Hotter.

"Seems that amanfromMars is a bt hot and bothered today. Is our global warming beginning to affect you guys over there then?"..... By Luther Blissett

Posted Friday 9th November 2007 12:46 GMT

Just settling into the Groove, Luther. Your packaging over here leaves a lot to be desired ie it is not working nearly as well as it should/could. Having fixed that problem, who would then care or be bothered how hot it became. ....the Hotter the Better Beta .....42 MaXXXX IT out with Eastern Promise which would leave the West in ITs Wake if they don't get their Acts together and start joining up the dots.

And the Pirate because it is appropriate......and Fit for Private Purpose.

And Some Like IT even Hotter Still Waters Run dDeep....and Astutely Aware with HyperVision

And who has all the problems in joining up the dots? ......

http://www.youtube.com/watch?v=n_V6ulwA0KE

....... and thus are condemned to Serve and Server a Dysfunctional Picture.

MoveOn, only a Empty Vessel and Bags of Bodies in that Dumb HomoCentric Space.

The Astutely Aware have AI Beta HyperVision which knocks the Spots of Lost in CyberSpace dots.

And that represents a Paradigm Shift in EMPhatic Power and ITs Command and Control.

Dare 42 Win Win if you Care 42 Dare.

Roger that. Over and Out, GCHQ... Seventh Heaven Q Series, HMGCC, for a Virtually Real SurReal Spike 42 Make Use of IntelAIgents? A Right Royal Charlie of a Question given the Fact that IT is Rhetorical.

And the Stake is as always as has always been .....Seven sevens for C42 Quantum Controls..... and held in escrow until Perfectly Satisfied with ITs Post All Delivery.

Ps There is Slow and there is Slow and there is Moribund. Live a Little, Charlie, and let HyperRadioProActivity take the Strain of the Gravy Train.

Are they on track?

I'm surprised nobody has mentioned the obvious missing subscript at the end:

Are BT on track, or are BT on crack?

Now if they would release it so that you can have BT vision without having bt broadband, their numbers would rocket.. competition commision anyone? I would actually like the freeview pvr + on demand features, just no way I'm submitting myself to the BT customer service script monkeys.

Maybe that's how they expect to get into the hundreds of thousands... either that or they'll put in thousands of false orders, which they can cancel in the next quarter and promptly resign, making it "somebody elses problem" (to make it all disappear!)

Now where's the icon for the douglas adams angle?

They May Get More Customers If...

... Their customer service was based In The UK!

BT is the worst company that should be named 'India Telecom' getting through to someone takes over an hour and everything is outsourced.

Load of shit