TalkTalk reveals faster broadband plans

great :|

I've had four visits from their doorstep salespeople in the last two months. Twenty year-old lads with arrogant attitudes, highly suspect sales patter and badly fitted suits.

In case they're reading, answers below:

1. Yes I am still paying for my internet access.

2. No I don't want a free phone service.

3. No you can't have your "pack" back (whatever that is).

4. It's none of your damn business whether I'm on cable or not.

5. Yes, your colleague did call earlier, we told him to sling his hook as well.

Not sure what difference it will make....

as an existing TalkTalk customer, I already find that the throughput on my existing broadband link is pathetic in the evening. Wife and I tried to watch Spooks on the iPlayer the other night, 1 hour 20 minutes to watch an hour long episode.

This new idea just means faster tails attached to very slow dogs.

Uh oh

Wholesale access? Oh dear. If TT can't afford GEA then it doesn't bode well. Maybe hiding it under the term 'VULA' will help although it sounds more like another hoop to jump through.

Mine's the one with the Vula-Hoola-Hoop in the pocket.

How tempting

to have called it Virtual Unbundled Local Virtual Access instead :-)

Acronyms a go-go here

I'd happy to see VULA interfaced via VNC over a PPoA suspension bridge arrangement and then on to a UPS down the old H'sYF and rammed back up its own AW if it meant FTTC and then FTTH, but I won't HMB and certainly won't expect it to be FOC. IMHO.

Do I sound like a geek now?

Paris. GSOH, and wears the right shag bands too IIRC.

If TAlk Talk are reading....

I'd prefer it if you just offered a STABLE service that doesn't drop out constantly and resolved the RDNS issue that you point blank refuse to acknoweldge let alone fix.

After yesterday's dropped connection and nigh on useless Helpline support I think we've finally has enough. We're off.

isiZulu

An interesting aside, "vula" means "open" in the isiZulu language (one of the official languages of South Africa). Seems strangely apt; I wonder if they realised.

talktalk prove that there is such a thing as too cheap

I have acquaintances who use talktalk. people who took up their service directly after using dial-up might think it's a good service, but IME it's terrible.

basically it's not possible to provide a reasonably quick internet service for free, talktalk keep costs down by not putting in sufficient bandwidth to cope.

Yeah, but no, but yeah...

Terrific. Oodles of shiny new nuclear-powered (with dilithium crystals) kit in my local exchange, so fast I can read tomorrow morning's news headlines tonight.

Er, hold on a sec - there's no cable TV in our village, and all our phone lines are above-ground-on-poles aluminium cables installed in the early 1960's when Katanga's attempted secession led to a shortage of, and explosion in the price of copper.

I have BT's up-to-8MB deal, and generally attain speeds of 5.5MB, which I consider to be almost miraculous, given the infrastructure.

I can't see that this will make a scrap of difference to me, with many hundreds of yards of Al cable twixt me & the exchange.

Talk Talk Crap

For the past few years I was with Tiscali and because my speed was not too good, I registered in early June with TalkTalk (Tiscali is part of TalkTalk and Carphone warehouse) to upgrade my package and get a better speed. Lots of promises made during telephone registration and was told that there would be 'No Problems', I could keep my telephone number and would be 'up and running in a week or so'.

June went by and nothing, so I phoned TalkTalk 'Customer help' number (an 0845 job). After the ususal 'Press one for ....., press two for ..... etc. and waiting on the line for about 25 minutes listening to what just about passes for 'music', I finally got through to a human being - albeit in Mumbai I think. I explained my situation and after confirming my telephone number and answering 'security' questions, I was eventually told that I was speaking to Tiscali Customer Service and they could not help me - despite having used the TalkTalk telephone number quoted on their website. I was asked to hold, while I was put through to TalkTalk customer service...... More 'music' and another 5 minute wait, after which there was a continuous tone and then the line went dead !! You would have thought that they might have called me back, since they had my telephone number - No chance!

I gave up on the phone 'Help' line and decided to try via email to get a progress report on my update. Over the following three months, I sent around 30 emails to Tiscali/TalkTalk and the only replies I got from several diiferent people were apologies and platitudes but no offer of action to resolve my issue. Basically, Tiscali were saying that the problem lay with TalkTalk and TalkTalk were saying it was Tiscali's problem, so I was getting nowhere fast!!

I then decided to write to their chief executive and the senior director of TalkTalk customer services. I addressed the envelopes to them personally and sent them 'Signed for' delivery. Guess what - not even an acknowledgement of my letters. No surprise there then !

So, I have now ditched Tiscali/TalkTalk/Carphone Warehouse and gone with another ISP and I am taking every opportunity I can, to relate my experience with that bunch of CRAP!!

TalkTalk etc. - Avoid them like the plague..............