back to article Field Service Engineers and their needs

It is clear that keeping remote workers operating effectively is usually a completely different challenge to those of office based workers. One particular sub-group amongst such remote workers is that of “field service engineers”, a category with very specific requirements of their IT equipment, tools and support needs. As …

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  1. John Smith 19 Gold badge
    Thumb Up

    Well done a *massive* edge over the competition

    Badly planned (and implemented) a *massive* handicap.

    Needs *detailed* understanding of business needs + *detailed* understanding of available capabilities.

    Superficially equal systems can give *wildly* different outcomes. Literally field service heaven and field service hell.

  2. Neil Greatorex
    Grenade

    Umm

    One lot are away from the office one lot aren't.

    != Rocket science

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