Hundreds for chop as Tiscali launches Pipex jobs purge

pimpex...

I'm a pipex customer, and I have been for 4 years. Up until recently I've been happy with their service, and indeed have been recommending them to friends.

Not any more.

The service has gone from great to poor to non-existent, and this latest announcement seems to suggest it'll only be going in one direction.

So I'm off.

Are there any good broadband suppliers in the UK? Any recommendations would be appreciated.

Service

I spent many years as a happy customer of Pipex's, however, service has gone significantly downhill. Time on hold was as high as 10 minutes each time I tried to call to close my account.

Not really suprising to find that Tiscali is running the show.

try any entanet reseller

fast, no hidden sneaky bandwidth caps, line bonding and even in some cases fairly good hosting packages. sensible but not bargain basement pricing.

I switched to ADSL24 from Pipex, adsl24 side was online quick and painless, getting a mac code from Pipex involved 15minuites of wheedling and discount offers from some twirp in the manchester office. How many times I said "no thank you I just want a MAC code" is confounding to say the least

tiscali call centers

I had the misfortune to deal with one of those.

A friends broadband packed up on thursday.

They were a nightmare. They couldn't deal with the fact he had a router. They seemed to think a router was just for wireless, not for the security benefits.

They even thought the operating system would make a difference (we could see the router admin page and it said there was no PPP connection).

One operative even inteneded to log that we had refused to help with diagnosis, despite the fact that I had explained to him that the point that the system was failing was the PPP connection (Not just the password/username), and we had confirmed the router worked and reflashed it to the latest firmware, just in case. My friend lost his temper with him at that point and had a really good go at him, (I'd already been pushed to the point of raising my voice earlier, which takes a lot.)

They tried to imply the router was at fault or incompatible, depite the fact that it was a decent make (Draytek), I had taken it to my house where it worked perfectly on talktalk, and that it had been working for months before.

My friend created such a fuss with Customer services the next day that they gave him a goodwill gesture of £30 (which we drank on friday night :) :) )

The service reappeared at the end of the weekend.

He gets about 2.5M connection, where his router gave 7.5M on my talktalk line just round the corner.

I assume many Pipex customers are making their escape plans.

@Jess - Working perfectly on TalkTalk?

"I had taken it to my house where it worked perfectly on talktalk"

In the immortal words of Monty Python: "you lucky, lucky bastard".

Just in case there's the remotest chance that anyone here will accidentally take your offhand comment as a sign that TalkTalk is a good ISP - they aren't.

You've got more chance of contacting the Beagle Mars lander than a sensible TalkTalk employee. And if you did contact Beagle you'd probably find it has more bandwidth and lower latency as well.

I know loads of swear words, but none that adequately describe their Internet experience.

Anyway, I'm all ears if anyone can recommend a decent ISP. How about Be? Are they any good?

off

yep, I'm off too! My experience of customer services was not good from Pipex but now they are Tiscali I am even thinking about paying a penalty to leave early.

To Jess, with dreytech issue

Jess,

They were in fact correct on this.

See here, http://www.theregister.co.uk/2007/10/22/zen_ar7_infineon_bt_fault/

Huge issue with dretech routers and certain others at the moment especially on LLU Circuits..

Stoke Mandeville

I assume this is my local Nildram centre, who continue (despite having been a Pipex subsidiary for a while now) to offer high quality service. Not that it's needed very often because their ADSL is rock solid.

So - this could go one of two ways:

(a) Tiscali take advantage of Nildram's expertise and start providing a decent service building on the existing base; or

(b) Tiscali dump all their calls onto Nildram and tell them to handle it with their existing staff numbers.

Guess which one my money's on? Now where's the number for my local BT rep ...

good home / smb isp? try bethere.co.uk...

im a pipex corp customer with 4mb leased line so im shaking with fear that that div will go the same way of their dedicated server div - which has SERIOUSLY gone down the pan - we left after a raid failure and due to an SLA small print change we hadnt noticed... left us without a web server for 5 whole days in jan this year - moved out to datagate.co.uk much better smaller always answer tech questions within mins real people - and well now pipex dsl has gone too jeez get outta there people! i recommend BE 24 meg LLU (owned by O2 but dont let that worry u too much...) and well if u are NON LLU exhchage - yeah probably bt now theyve swallowed waitrose... theres noone left! ***thinks**** gap in the market ahoy/ quality customer service fast reliable domestic and smb dsl isp... hum wheres the bank managers number...?

I Woud Never...

... Get Tiscali in my life, one of the main reasons being their Indian contact centres. I do not like companies that feel it is ok to take our money and supply service in the UK but not keep jobs here!

All they think about is cutting costs with cheaper labour when the service from offshore sites is utter shit.

About time we boycott all these companies that have Indian contact centres and deal with ones that employ in the country they supply service too!!!!!!

TISCALI ARE UTTER CACK FULL STOP!!

"I Woud Never"

hey mate , i happen to agree but for f*cks sake.........

don't pop a ventricle dude , its just a ride , easy .

its a zen thing .

Heading for IDNet

I've been a reasonably happy customer with Pipex for just over two years, but after having a fairly nasty time contacting their customer support about a year ago the acquisition has given me fears that this will start up again.

Rang for my MAC code yesterday and I have to admit that the staff were polite and pretty fast, but too late now. IDNet here I come!

Indian Call Centres

Offshoring is just another synonym for greed in my book. I actively avoid outfits that use Indian call centres now, though it's getting harder and harder as time goes on. I always come away frustrated and slightly embarrassed after having dealt with an Indian call centre.

As for this takeover, just another phase of consolidation. You'd hope that when there are only a handful of huge ISPs, there would be at least one you could rely on. Somehow I doubt it very much. The only advantage I can see is that we wouldn't have to go back 10 or so years to the days when there were about 600 ISPs and you took your life in your hands choosing one that wouldn't go bust two weeks later.

Please, will someone with shedloads of money set up a sensible ISP we can rely on, so we don't have to take our chances with all the rubbish on offer at the moment.

Do your research!

The sooner all these idiots stop signing up for the top 5 broadband providers the better, based purely on either because they see nice glossy ads in the papers or on the telly and think it's safer to go with a big company or go with whoever is the cheapest. Contrary to what some people have said here there ARE still a few good ISPs left - most of the Enta resellers, IDNet, Zen, AAISP, fast.co.uk, maybe Newnet and Be (if you can get it). Take your time and do some research on sites like dslzoneuk, thinkbroadband etc. Read and post in the forums, get word of mouth. Get a one month contract so that if you are not happy, you can migrate.