Indeed.
Contracted for the civvy/EDS side of MoD for a while back in '05 or so, and they were the most shockingly incompetent and un-clued bunch of stuffed suits I've yet to see. And I've worked for BT.
Still, I guess there's hope if they've finally acknowledged it after 5 years.
And don't even let's talk about JPA. There was a JPA helldesk at the site where I worked, and the poor 17 year old temps manning it would get physically threatened every so often by frustrated WO's out in the field.
AC, like Julian Assange.