I believe I can speak for us all when I say
What the hell?
An extremely naive American woman who contacted Dell’s tech support helpline reportedly got more than she bargained for, after some very personal photos were swiped from her computer. News10 reported last week that Sacramento, California resident Tara Fitzgerald, 48, had allowed Riyaz Shaikh - an employee of Sitel India, which …
to quote from the interviewer "Tara said she complained to Dell several times about it. It took her this long to try a different strategy and go to the media"
Instead of the police?... Me smells there is some details missing from this story.
Not that News10 didn't jump on the opportunity to effectively sum up the story with a "well, I'm surprised it doesn't happen more often given how much we outsource". Can this only happen with outsourcing then?..
I weep for humanity.
Hey it's hard to post a comment when words fail yer but I dunno what's worse, the person who rings a support helpline to find a file on their hard drive (!), then gives their credit card details away claiming after the fact to have thought 'don't send this, this is crazy', at the time, or the person who did it, or the company whose management allowed it to happen.
Don't they have those sheets where you tick the box most closely resembling the type of activity you were engaged in during the previous 30 minutes (paperwork, meeting, customer contact? Perving isn't a category on ours)
She started the whole thing in the hope of luring a young ethnic man to sleep with her. The support call to find missing naked photos obviously cannot be explained by her IT ignorance.
The "plot" failed, however. Not only she has not got the lover she wanted but the whole thing became public and embarrassing. Hence the whole TV interview, claim etc - a damage limitation exercise.
Actually it's a right handed mouse normally used on the right hand side but as her right hand is in a cast and she's kept it on the right hand side (dumb yes, but it looks like she'd have to reorganise her desk layout and that's clearly too much for her).
Must admit I too was shocked by the racist undertones in the video from the presenters - this story happening has absolutely nothing to do with India, outsourcing or any thing else for that matter. Could just as easily happen with a Mekin based Dell employee. Shocking.