Did LibCon alliance bring down O2 network? O2 suffered a widespread voice and data network outage last night just before 8pm. Irritated customers filled O2's customer forums, with some reporting that their contract phones weren't working while pay-as-you-go handsets were still working. Many complained that O2's website has no network map showing current problems. …
I've had enough of O2 after over 5 years. Contract is up in August and I'll be running for the hills. I've got a Vodafone work mobile that never has any problem with data connections (I'm not saying Voda's is up 100% of the time but I've never experienced an issue, though strangely enough i use the Vodafone for data more than I do the O2). Wife is on O2 as well and experiences the same drop outs as i do, so i'm forever changing APN's to try and find something that works (changing it from mobile.o2.co.uk to wap.o2.co.uk is usually a fairly decent workaround, until that goes down and you have to switch back)
Over the last two years O2's data connection has gone to pot. Over subscription since the iPhone graced our lives? It's Jobs' fault, i'm convinced :)
Yesterday evening I saw a fascinating outpour of grief on my newsfeed... First we had people moaning about the political outcome, this was quickly followed by Eastenders fans whining about the delay (and subsequent cancellation) of yesterday's episode, then to top it all off O2 went down and along came the posts of anguish regarding that.
I did feel sorry for the Labour supporting, Eastenders watching, O2 customer... it really wasn't a good evening for them!
As an O2 user myself, I was really looking forward to reading what el Reg would have to say about the issue this morning... but I'm slightly disappointed you failed to use the word "titsup" in the article!
Text messages from O2 contract iPhone to O2 contract iPhone were taking three hours to be delivered yesterday evening here in central Scotland.
Maybe that falls within normal O2 service levels mind you.
Not confident my new iPhone will be on O2 come July, even at the cost of losing the O2 broadband discount.
I had a problem on the Orange network in Staffordshire at the same time where I couldn't get a data connection.
P.S. I'm still p***ed off with you Reg for not returning the bleeding vulture graphic - I mean how long does it take to restore a bit of Reg heritage to it's rightful place alongside Paris?
The O2 3G signal was up and down like a whores' drawers all day yesterday. I was on Edge most of the day sometimes dropping back to GPRS. The entire network also went down twice late afternoon. I can only assume it was all the media luvvies, journos and bloggers tweating and blogging on their iPhones.
I was in central London travelling out. It wasn't until I got past Woking that service was usable. And to make things worse I'm sitting in the sun in the wilds of rural Salisbury with full signal strength and not receiving any of the calls being made to me.
Here in west Wales although we have a healthy signal we are not able to dial a number, and texting is very hit and miss I had to try sending the same text half a dozen times before it finally left my inbox - not sure if it arrived tho. Unusual for o2 tho, they are usually the most reliable in my area
Last night I kept getting SMS messages re-sent to my phone, about an hour after I had originally received them. As I was having quite a lengthy text conversation with a mate, it made life somewhat confusing -- I thought one of us was going senile at first!
This morning I awoke to 27 new messages, all random duplicates from yesterday.
.... and still unable to dial some 36 hours into this farce. o2 customer disservice claim they cant guarantee full service at all times and wont be compensating me for the loss of access to packages charged "by period", however I am going to talk to Trading Standards today about the requirement for companies to use reasonable skill and care in provision of a service. I feel they are failing this test now,and given the fact that last night I was given 3 different versions of the issue by call centre staff - 2 of whom displayed minimal customer handling skills- I feel it is time for o2 to face their responsibilities in this.
Fail - o2 has multuiple fails in both network and CSA centes
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