TalkTalk kills Tiscali

Warned before Christmas?

How exactly? This is the first I have heard of it.

I haven't had any communication from them in months, I remember something back when they were taken over with the normal spin, but certainly nothing about bill increase.

I even just checked on the tiscali.co.uk email address they gave me (which I never use, who wants an email address tied to an isp?), and there is nothing on there either.

Oh well, I've noticed the service has been getting a bit iffy over the past few weeks anyway, so time to be off me thinks.

its dead

and i for one wont cry any tears.....

Oh no

Tiscali were one of the greatest ISP's in the UK. They were pioneers in their day and innovative. They had probably the best Infrastructure and support network of all. They will be sadly missed.

My I be the first to say...

Nobody is mourning here!

"He has made some deep cuts at Tiscali, causing uproar among staff."

So long as it's the Tiscali billing department, they all deserve it!

It shouldn't take over 12 months to finally cancel a contract with an ISP, they shouldn't be able to start billing you 2 months after you've canceled and had lord knows how many MAC codes, despite using the first one they gave.

Promising refunds that never materialise and then sending threats of court proceedings unless you pay for x months of service you never had aren't very nice either.

Talk Talk kills Tiscali?

Look out Professor Van Helsing, you have competition.

What about Pipex?

Does anyone know how this will affect Pipex home users? I left Tiscali for Pipex due to appalling service from the former, and was gutted when my new ISP was taken over. It's great to see the Tiscali brand finally laid to rest.

Thank god

After being on Pipex for a good few years my service suddenly disconnected overnight a couple of years ago. Pipex staff kept quiet on the reasoning but one let slip it was actually the failed migration to the Tiscali "Network". Two months of no service and no answers and they refused the provide a MAC code.

I'm sure that's just one horror story of many, and that I'm certainly not the only one sad to see them go - they got what they deserved!

Tiscali gone - good

Tiscali were pioneers but became terrible. I won't lament their passing. I left them a few years ago after they started throttling my bandiwidth down to nothing for exceeding "fair use". They wouldn't tell me where the limit was or how much I was using, so left. Leaving was a difficult process that took months, appaling customer service and billing. Am now with Be Unlimited where unlimited actually means what it says.

The name

What's quite brilliant is that I managed to go through their whole existance without knowing exactly how it was pronounced. Was it tisk-ill-ay or tisk-ah-lay?

Good riddance

Funny, I never knew that unhappy yellow smiley-face was the symbol for sarcastic posts... what's "innovative" about providing a really, really crappy service suspiciously cheaply to get lots of suckers who don't know or care about quality? They're just the Ryanair of ISPs!

Now, suddenly jacking up the prices by £5/month unless you take their phone service as well might quality as "innovative", but certainly not good for anyone except them.

YES!!!.... :D

finally that abomination of a ISP is gone :P

next to go is the late abortion of the nu-Lab government and all the sycophant mandarins and quangos...

At last

As a ex-bod on a broadband service desk for BT Tiscali were the pits at customer service and best at blaming everyone else for the shite service. The el-cheapo broadband modems were stolen from cornflake packets and rareley worked.

The dog has been dead for ages, the maggots had eaten the carcass and finally the bones have been swept away.

Bye bye don't come back

It seems to me that Tiscali went much the same as Bulldog did. They had too many users, not enough trained people in customer service and not enough network capacity.

It sounds like they were trying everything they could to keep people including refusing MAC code requests, trying to charge for MAC codes, taking money out of people's accounts even though they'd cancelled...sounds like some of the experiences I had with Bulldog.

In my opinion it's so much better to go with a small ISP. They might not have much in the way of speeds over 8MB but the customer service and technical support is miles better.

What about Nildram? Have they been told?

"In the end, it went quietly. As of yesterday, Tiscali is no more in the UK.

"Carphone Warehouse and TalkTalk boss Charles Dunstone wielded the axe on his corporate blog.

"He said: "From today the Tiscali brand is no more and we're committed to giving all of our customers absolute clarity about who we are, the services we provide and the prices we charge."

And yet 2 minutes ago on the Nildram website:

Nildram is a trading name of Pipex Internet Limited, a Tiscali UK Company

20 Broadwick Street, London W1F 8HT

Registered in England, registered number 5306519

So, if "Tiscali ... is no more" perhaps Nildram need telling?

Notice prior to Xmas

I'm sure I read on El Reg that they were going to cull the much beleagued Tiscali. I decided not to move email addresses until they actually did. Now they have, I'm a-moving off of them and their spammy lists!

'Grande

Was always going to be the way

One of their first acquisitions in the UK was Liverty Surf

I signed up to their pay a tenner and get 4 hours free dial up a month in exchange for an ad bar at the top of the screen.

Now I know that I had exceeded the 4 hours and was trying to get a bill from them to pay it as after three months it had reached about 50 quid and website didn't work properly.

I read of their imminent demise on El Reg as it happens (turned up in a UK plus search) and 48 hours later I got a mail telling me tiscali were taking over in three months,

Emded up back on Virgin Net dialup where I started (got noband those days) after another couple of months of free internet.

Always had a bad feeling about Tiscali which is why I never dealt with them but have dealt with CPW and after that experience I wouldn't touch talk talk with a barge pole.

Here's hoping its next to disappear and Dunstone ends up flat broke.

Tiscali TV

So what happens to Tiscali TV customers (formally homechoice)?. I see there is no mention of TV packages on the TalkTalk website - is this service being discontinued?

No tears here!

Good to see 'em go.

When will telcos learn that outsourcing wins you lower overheads but loses you custom, when the poorly trained, careless muppets screw it all up...

Suckers

Got a flyer from Talk Talk on Wednesday about their current deal. I was a Tiscali customer and well aware of the take over. The flyer offered the same benefits as my current Tiscali account but for £10 less a month (line rental included). No mention of existing customer exemption on the flyer. Phoned up expecting to be laughed at, got switched and they even waived the £30 connection fee. Now poised to save £10 a month for the same service from the same company... Anyone want a cheap wireless router?

Should have fired them all

Tiscali, Pipex and Bulldog all had appalling reputations for incompetence. He should have fired all the staff together at once and released the video on YouTube. As it is it would appear that some of those idiots will still be floating around the Carphone Warehouse/Talk Talk and I for one will not be going anywhere near them.

no tears here

.....even for the employees loosing their jobs. The managers instigated policies to lie to their customers and the front line staff implemented them. I should know, I was one of their customers who was deliberately lied to and I have the proof.

No sympathy here.

really gone or is iot just a blag?

if you go to tiscali uk web site (which is now named talk talk,at the bottom right of the page it says this © Tiscali UK Limited trading as TalkTalk mmm

gone where? you wish

gone eh sounds too good to be true don't it, if you browse to the tiscali web page on the bottom right of the page you can see this bit of text © Tiscali UK Limited trading as TalkTalk