Three ripped me off in August by selling me a contract that doesn't exist.
I bought a PAYG sim card in August from Carphone Warehouse on the 3 Stretch plan. I was really annoyed with 3 as I got told that this plan no longer exists and Carphone Warehouse shouldn't be selling it. After I kept telling them that it is illegal to sell something as advertised and then to totally change the package all I kept getting back was that they couldn't do anything and I'd need to return it to CPW for a refund. As I was too busy at the time, I was helping on a scout camp and used the only time I had to go and get the sim card I didn't have time to return to CPW to get a refund.
I was really annoyed with 3 over this as I'd been a contract customer with them since the service started, I only bought the PAYG sim card because I'd run out of minutes on my phone and it worked out cheaper to buy a Stretch sim as advertised instead of keep using my phone, instead it cost me more because the new PAYG contract didn't have the option to stretch.
I was very disappointed with 3 for just keep coming up with the same old bull that they hadn't false advertised, despite the sim card had come in a box that was all printed advertising the stretch tariff. If they had discontinued the stretch tariff in June as they claimed, firstly why did they not de-activate all the sim cards that were in these boxes to stop anyone from being mis-sold them? and also why did it take them until August, after my complaint to them to update their website to tell people the stretch tariff is no longer available.
The only thing they told me they would do is change their website, and recall all those sim cards from CPW to ensure no-one else gets mislead, no sorry, or free credit. Three just don't give a damn about their customers, very bad company, stay away from them. Also it gets even worse when you try and cancel one of their contracts, every 5 minutes you get a pestering sales call from someone in India offering you the same contract your on for the same price if you stay with them for another month, and sometimes they don't even bother to disconnect the phone when you cancel your contract.