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back to article PlusNet just wants to be loved - again

Beleaguered ISP PlusNet is attempting a comeback with a suite of new deals, backed by its new owner BT. PlusNet's 200,000 subscribers were picked up by BT at the tail end of a year which saw its long standing good reputation dismantled at its own hand. Technical cock ups, followed up with terrible customer service resulted in …

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  1. Anonymous Coward
    Anonymous Coward

    Hasn't learnt much yet

    At least, not if the conversation I had with them yesterday, the day before that, a couple of times last week, and a few times over the last three months is anything to go by. All for the same, still not working, account.

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  2. Chris Jefferson

    Plusnet's was always a rip-off

    After about 9 months I decided I wanted to leave plusnet, but I thought I'd stay until my 12 months were up, so I wouldn't have to pay a whopping cancellation fee. Then it turned out I only got a little bit off their disconnection fee per year, so I paid it and left. Turns out with plusnet to avoid paying a connection fee you have to stay for SIX YEARS!

    No company ever recovers from that kind of bad behaviour, I'd never let anyone use them.

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  3. John

    Will any trust them again?

    After 5 years with Plusnet they really screwed me over. Told me I wasn't losing e-mail over a 7 day period when I was. Not only that, but other customers who had the same problem weren't told they were missing e-mail and probably never knew! Brought it up on their forum and no one from Plusnet cared to comment. They just didn't care.

    I've left them for good and I think most of the 30 odd people I recommended to them have left as well.

    It would take frying my balls in olive oil to make me go back to them. As for loving them........

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