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back to article Travel firm server glitch double dips on billing

A web-based travel agent scrambled to refund customers on Friday after a server problem meant customers' credit cards were billed again for holidays taken as long as a year ago. Short breaks specialist Easy-breaks.com told worried callers it had rebooted a server, which had triggered its billing system to deduct payements …

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  1. Chris Miller
    Unhappy

    Doesn't add up

    If I inadvertently reload an old BACS dataset and reprocess it, I'm pretty sure it will be rejected for failing all sorts of checks, including dates and serial numbers. Are we to understand that there are no such controls for credit card payments?

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  2. jake Silver badge

    Glitch, my ass.

    "Boss Jeremy Legg was not available for comment."

    I'm not surprised. "Business men" are never available for comment.

    The question remains ... will interest be paid to people illegally billed? Or will the people illegally billed pay the interest into Jeremy Legg's bank account? Will anyone check? Does anyone care? Why does this kind of thing continue?[1]

    [1] That's rhetorical ...

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  3. Anonymous Coward
    Thumb Down

    Presumably they will pay...

    ...for any bank charges incurred in the case of any payments refused due to insufficient funds in customers' bank accounts, and any interest charges that may be payable as well.

    What about people on their last warning from their banks about unauthorised overdrafts. They could lose their bank accounts, and/or even end up on a credit blacklist.

    Compensation demands could be rather high due to this cockup.

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  4. Anonymous Coward
    Anonymous Coward

    Storing of cc data?

    So im guessing this shop is storing the cc data to process them from years ago?

    Isnt this risky on its own.

    And is this not a breach of various data protection acts?

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  5. Ray

    on reboot they do what...?

    echo "processClientCards.sh >> /etc/rc.local"

    does this mean if they reboot again, customers will be charged 3 times?

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  6. Elias

    Sounds very illegal also

    Isn't it illegal to keep the CCV of the card on file? If that company was following legal and/or common sense procedures that would never have happened.

    As for the trouble to the customers near their credit limit, well I believe that most can claim that this transaction was not authorized by themselves and thus avoid any subsequent problems.

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