BT fails
BT these days reminds me of Enron
There are so many false truths
So many Beaurocrats spending their entire days on con calls to each other
So many status report history trails go green, green, green, green, green, red - red when its too late, never has a company so comprehensively misreported the status of its projects, and "adjusted" what success is to whatever comes out of the mess
So much outsourcing, that the badly designed systems held together with undocumented string being lovingly kept together are now all managed in India where its too far removed from business need, have they saved money? Not really it just looks that way with cooked books
So much nonsense about "agile", such a nice word with so many good connotations, but the projects are failures in all sorts of ways, you put junior techies in a "hot house" with senior business users and of course they over promise delivery (that's why good senior systems staff are needed, anyone pointing out the errors of planning this way is just targeted)
Senior architects are all just spouting presentational frameworks nonsense, no practical skills in actually designing good systems
Senior project management who wouldn't know how to plan the proverbial trip to a brewery, key skill in BT being "BS on con calls"
Trying to turn themselves from a traditional Telco into an IT services organisation?, wow they are off on the wrong path to do that, none of these senior managers would be allowed to run a half decent IT services org
Projects are panned unless they are strictly cost justified, unless it nonsense like the "BT API" which has had money thrown at it with no possible financial model
Project needing 10 staff gets 40, its impossible to stop the silly overstaffing and self-generating jobs
And the "new start" is loosing the very people who should stay, while the useless ones will stay and play their games forever
So many big projects with massive hidden risks, if only a few of these came in they could shake a company even of BT size
So many pension fund fiddles
So many lies told over the TSR, so much inventive interpretation
Oh and the inbuilt feminist agenda upsetting the male staff, pay awards diverted to the politically correct groups
Staff reviews done by folk you have never met
Morale at rock bottom
So much of every member of staffs working day has to be taken up in internally facing politics and admin its amazing anything ever gets done, you can have too many "self service" employee apps - and BT has them in abundance
So much bad stuff excused in the name of "security", come on having to enter your username and password repeatedly to do simple things is NOT good security (significantly increases the chance of someone noting your password from ver your shoulder for one thing), not being able to sign customers into buildings because your pass is not enabled for that building is NOT good security
Project deliveries are some of the worst in the industry, and only held together by good PR and legal negotiation, and the fact many biggest customers are government of one flavour or another with a similar failing old civil service culture to BT itself
And yes they religiously wont have compulsory redundancy, but are evil and bad managers when folk do need to move on, openly lying about staff so they have a case to throw people out
BT normally only wins significant IT projects because it is prepared to take on risks more cheaply that the competition, guess what there are reasons the competition don't take on those risks, and often BT don't even have the simplest of understandings of these risks
The service to the end Telco customers is appalling, the dictat from Ben that customer service is the new number one priority has been interpreted by his many minions to be endorsement of each of their bogus pet projects, no coordination of how all these conflicting forces are going to come together to improve customer service at all
And yes how many good companies have been bought by BT in recent history to get turned into non-performers? Do I really have to list them?
Compares themselves to Google? so very funny, Google or indeed anyone else in the business would not tolerate so many managers with no substance at all
BT will fail, it already is failing, its just many of the facts are well hidden to the outside world