Re: Renegotiation is the issue, this is:
@Nate
Why do you put up with this crap ? WHY ?
What I say: I pay, I get service as per contract, OR YOU REFUND ME NOW and I f* off to the competition!
HP: Yes, sir, but I cannot ....
What I say: Oh, not really my problem, is it ... I paid for service, I get service or YOU PAY ME BACK NOW and I go off to competition, second, AND .... LAST reminder on my part.
HP: Mmh, sir ....
What I say: Now, introduce me to your manager if you will, this is your company's last chance to retain me as a customer.
Remember, you pay THEM for a service they MUST provide, or you go elsewhere.
Of course, if you rely on proprietary BS software, you cannot do that and have to bend over ... next time, go open source freet@rd software ... you get none of that, coz, well, you can switch from RedHat to Suse to Oracle (for the LOL's), to Canonical, or to whatever ... with hardly any incidence ... Ok, a little more when switching to Canoncial coz some tools are slightly different ...