Now _that's_ good service. Samsung might just turn this setback into good PR!
Samsung airport exchange
Samsung has begun setting up booths in US airports for customers to turn in their now banned Galaxy Note 7 phablets for replacement devices. The booths, which have been spotted at San Francisco International Airport, allow anyone who still has the recalled device to hand it in. This after the TSA ruled that it was illegal to …
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Wednesday 19th October 2016 03:07 GMT JaitcH
Sort of dumb, given that ...
'relevant authorities' and airlines have banned the Samsung device.
Given that this warning has been broadcast both loud and wide, most PAX would leave their little firebombs at home - rather than take them on a proposed flight.
I am keeping my employer-donated Note 7s (they live on my desk in lieu of a landline phone) but I did swap out the battery for a Panasonic unit.
From an engineering point of view, Samsung, in placing this battery sandwiched between layers of electronics, was an expensive compromise. Personally, I never buy equipment where batteries are inaccessible to the user.
To access the Samsung Note 7 battery I used a SMD workstation to heat up the glue holding the back panel. Then it is necessary to remove an electronics module (easy) to expose the battery. Finally, using non-metallic tools, and NO heat, it is possible to extract the battery.
The friendly Samsung service point I frequent (we have around 8 in Ho Chi Minh City/SaiGon alone), wouldn't take the battery out for me but the kindly provided a manual printout on how to complete the exercise.