Three posts lacklustre results, angrily mutters over O2 merger rejection

Re: Revenue dropped by 2%

"...Here's a clue, marketing bods: Don't shaft long-standing loyal customers by retiring old plans and forcing them onto new plans at double the price...""

This.

Me too, by the way.

I had the 30 day rolling, One plan, SIM-only that allowed unlimited net access indluding tethering so whilst I was with O2 and their measly limits (and before that, they're £1 per MB tethering fee) I used it purely as a mobile hotspot.

I wasn't a heavy user either but when they decided I would need a new tariff at much more money that didn't include tethering, I ditched them.

And that leads to the crap service. I swear I heard "I can certainly help you with that" from their Indian call handler two dozen times followed by hard-sell to try and keep me. It took 3/4 of an hour and losing my temper to get the thing culled.

Re: Revenue dropped by 2%

Exactly.

Doubling the cost of long term plans for no reason was never going to work out well. Lying to customers also isn't the best way of keeping them.

Add to that the fact that "feel at home" data is routed back to the UK and throttled to death with no streaming or Google maps and that was the end for me. They constantly blamed the foreign networks for this (including their own) but after moving to Vodafone for the same monthly fee I can now go on holiday and use the 4GB inclusive EU data at full 4G speed and even tether too.

Three won't be missed one bit.

Yep

Called them for my "My 2 years are up call" and I'd like a phone upgrade (switching from previous HTC One to new HTC One - which HTC are trying to clear, based on the £100 off voucher they mailed me).

Anyhoo.

For the same price I currently get unlimited data for.. I could now have the basic 1 Gig.

Oh, and the useless insurance has gone up, taking even that over the £50 my employer will kindly let me expense. I say useless as when my phone did go kapput and die, I rapidly realized they have a £100 excess on it..I could have got the USB repaired myself for less.

Re: Pedantry

Its more than pendantry, the article is misleading.

The effects of the referendum are purely political, not legal.

We do not know if the UK will choose to keep that rule, or whether the post brexit settlement will require it to be kept, or whether brexit will really happen at all.

You've not been looking at their "new tariffs" have you?

Rolling Sim-only unlimited data and calls, is now a pretty hefty £36.

Oh my issue isn't that I felt they were a charity

Just they're a remarkably stupid business.

I was VF, then EE, then last time went to them.

Good value plan, innovative free-roaming - so could put up with the call-centres (only operator who I genuinely have trouble understanding, and cold-call me to try to flog me shit I don't want) and the f'in awful voicemail.

For the same cost I signed up for 2 years ago, I'm being offered 1Gig rather than unlimited.

Now I rarely went over a gig - but occasionally hammered it when office/home wifi was down.

I'd have been happy with data-rollover - but knowing I'm going to be paying more for less..bah, they're no cheaper than the others now, so not quite sure what the point of them is.