Angry Vodafone customers spark Ofcom probe after phone bill overcharge snafu

How about O2 too?

If you believe forums they are conning new O2 Refresh phone buyer customers who dare to try and use the 14 day contract cancellation procedure.

Testing. Vodafone have heard of it.

But it's just something other people do.

Banana

Yes?

I've been with T-Mobile, EE, Vodafone, O2, Orange and I can safely say that they are all crap just in different ways. The only constant thing is that customer service is awful.

Tesco Mobile

I've been with Tesco Mobile now for 2 years and highly rate them. Not had any issues either with billing or the anytime upgrade that I did. Equally - their insurance is good and handled my cracked screen simply and quickly.

As for Vodaphone, my wife had a large bill for data on one month which we disputed - after being on hold for (what seemed like ages) she was told to go physically into a shop in the town centre in order to sort it out. Why she couldn't do it over the phone with the customer services speaks volumes. She's ditching them once the contract comes up.

Vodafone overcharged me by £200++

Back at the end of 2015, I opted to leave Vodafone due to poor signal and poor customer service when complaining about the poor signal.

Before I called for my PAC, I thought I'd have serious issues with this but the call lasted 15 minutes, the said I was at the end of my committed contract and I'd just have to pay the final months bill.

Well, then I got a letter in January stating that my final bill was over £240 and that I must pay it as soon as possible, I immediately called up and they said - oh no, you don't have to pay it, we're going to take it out on your direct debit. I asked them not to and that the overcharged bill was more than I expected (usually £39) and what the extra £200 was for and the cited an "early termination fee" - they also said that my bill had not been generated yet and to call back in some days to modify the bill.

So I called back some days later and got a different person who said there were no notes of my previous call and they'd have to investigate again, I demanded an immediate answer - I could see I was at the end of my committed contract and they couldn't provide a reason for the £200 termination fee. After about 3 hours on the phone they decided that the £200 fee was unjust and had no reason to be on my bill and they said they would remove it (yay).

Fast forward 7 days, I check my bank, I'm more than £200 down - I can see Vodafone have taken over £240 from my account.

I tried to resolve this with Vodafone on the phone but again I got a different person who said no notes were on my account - as this useless wet paper towel couldn't assist me I informed her of my intent to perform a chargeback to which she said there could further fees and problems with my (disconnected) account. lol.

I couldn't deal with her anymore, so I hung up and performed a chargeback since the money was taken the night before.

Must learn to read the sub-headings

I thought it said "partial outrage"

Had an image there of Voda customers trying to be properly outraged but having all the energy required for a real rant being gradually sucked from them by the Kafkaesque nightmare that is the customer services of any modern wallet sucking enterprise.

PR marketing speak doesn't show companies in a good light, ever.

"a very small number of our customers.." , it is irrelevant how many customers have a problem because for that customer, it is 100% of the customers that matter. Saying only a small number are affected denigrates their poor experience as less important to the company, explaining away any failure on their part to deal with it seriously.

gigggaff

i was wondering how long it would take the sim promotion fairies to arrive.