Why is it with ALL these announcements only a 'small' number of customers were victims?
Do the PR bunnies that write this trash really think the people reading it are stupid?
Sadly I suspect the answer is undoubtedly a big YES they do.
Lloyds Bank has apologised for problems with its ClickSafe verification system that left customers unable to complete purchases online earlier this week. The site associated with the Verified by Visa-style system was unavailable on Wednesday and (according to complaints on social media) Tuesday. In a statement to El Reg on …
Yep, nice and vague isn't it. Do they mean only a small number of those using Clicksafe had problems or that everyone using clicksafe (which is only a small proportion of their total customers) had problems? And did it occur with all online card use or just those transactions that triggered clicksafe?
Actually I think the PR bunnies haven't the faintest idea what they're talking about. Someone in IT management tried to explain what had happened to them but all they heard was "yadder yadder something techie I don't understand yadder yadder SMALL blah blah blah CUSTOMERS yadder rhubarb AFFECTED" and hey presto, instant press release.
If it is anything like in my place, it would be,
Someone in IT tried to explain to the IT Manager what happened and all they heard was "yadder yadder something techie I don't understand yadder yadder SMALL blah blah blah CUSTOMERS yadder rhubarb AFFECTED" , then it goes to PR as "yadder yadder AFFECTED SMALL CUSTOMERS! yadder yadder"
Which in 2014 was coming next year?
Clicksafe has never worked well for me and a "small" number of transactions fail. In this case "small" equates to a significant proportion. I've always assumed that Clicksafe is primarily intended for Microsoft systems.
I've never understood how entering security information for a second time protects me. As far as I'm concerned this increases the chance of fraud.