Standard multi-tasking problem - you can use the tablet *or* you can recharge it.
Apple's Faulty Powers moment: iPad Pro slabs 'temporarily bricked' during recharge
Some Apple iPad Pro owners claim their new jumbo tablets freeze when being recharged. Multiple posts to Cupertino's support forums over the past several days describe how the enormo-slabs stop working when plugged in to a power source, and need a hard restart to revive them. Judging by the message boards, the issue usually …
COMMENTS
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Tuesday 17th November 2015 23:14 GMT Anonymous Coward
At least they are consistant.
Near the exact same happens to the new iPhone too !
IOS = Ipad Of Surprises
We will get the very same 'its fixed now, Oh no it is not!' Punch and Judy Fanboy versus Non Fanboy story on it too I well bet.
So you will just have to buy it and find out if you too get the Surprise
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Wednesday 18th November 2015 06:40 GMT Anonymous Coward
Re: At least they are consistant.
Seen it on a lot of the iPad Airs and a few of the iPad 2 - and worse of all, 'er indoors iPhone 5! Thought it was an iOS 9 feature.
Not helped that we use them in rugged cases with their own docking stations (which have had some quality control issues), so having to take these apart to find out why these things ain't working, just to discover it's a software issue.
PS Freezing with a blank screen?
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Wednesday 18th November 2015 12:18 GMT paulf
Re: At least they are consistant.
Your comment about docking stations and charging is interesting - I had a similar problem.
I have an iPhone 5s (yes I'm putting my head above the parapet on these fine forums by admitting that!) and had a charging issue with iOS 8.4. The phone had an uptime of about 3-4 weeks but all of a sudden refused to charge from the original style lightning dock (the one designed for the iPhone 5 so it fouled the fingerprint reader when docked). It charged fine when connected directly to a wall wart but not in the dock (either wall wart or computer USB).
I took the dock back to the nearby fruity store - the guy there (to his credit) did try to help and when he drew a blank happily offered me a refund on the dock (despite it being 18 months old and not confirmed to be the cause). We did try a completely brand new dock from the shelf and the phone refused to charge from that too.
Getting to the point - it was a bug in iOS 8.4. I rebooted the phone and it started charging via the dock again. I realised that the dock appears as a lightning peripheral because of its built in DAC for the audio jack and some bug in iOS had thrown a tantrum and was refusing to connect to lightning peripherals.
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Wednesday 18th November 2015 00:24 GMT MrDamage
Obligatory response....
You're charging it wrong.
Snarkiness aside, I wouldn't be surprised if it was a conflict of settings causing it. For example "Keep screen active while charging" and "power screen down if unused for X minutes". Given how other products sold by apple do not seem to undergo real world testing prior to release (Like how a certain device is meant to be held), it would no surprise me in the slightest they didnt bother testing a charge/use cycle common in the real world.
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Wednesday 18th November 2015 04:42 GMT Steven Roper
"temporarily bricked"?
Isn't that something of an oxymoron? As I understand the term "bricked", it means the device has lopped the twig, run down the curtain and joined the bleedin' choir invisible, and thus is suitable only for use a brick. "Doorstop" was another one that I recall from the 80s and 90s.
So if it's only temporarily out of commission, it can't have been "bricked," as using it in such a role would be a waste of a device that can be got working again. A device is only used as a brick when it has become permanently useless for any other purpose.
The only situation I can think of in which something could possibly be said to be "temporarily bricked", is if it actually WOULD 'voom' if you put four million volts through it...
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Wednesday 18th November 2015 07:55 GMT David Gosnell
Re: "temporarily bricked"?
Yep, to me there are two categories of bricking: soft and hard. Soft can be resolved by fiddling with bootloaders, firmwares and whatnot. Hard can be resolved by buying a new one. Anything less serious and/or with a solution in the get-you-started guide (including what is described in this article) is what in less sensationalist quarters we always used to call a crash.
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Wednesday 18th November 2015 10:52 GMT TRT
Re: "temporarily bricked"?
Don't forget the conditions "borked" and "fubarred"
Borked, I think would describe this condition, in that it is a systematic obstruction.
Fubarred often involves a physical transformation of some kind - often accompanied by a sickening crunchy glass breaky noise. Or smoke.
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Wednesday 18th November 2015 15:44 GMT Midnight
Re: "temporarily bricked"?
It's not "bricked". That would be a bad thing. It has simply gone into Apple High Security Mode, which is a wonderful, magical thing which no other vendor, including Microsoft, has been brave enough to implement yet.
I predict that we will see the usual brigade of followers trying to copy this amazing innovation over the next year.
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Wednesday 18th November 2015 16:09 GMT allthecoolshortnamesweretaken
Re: "temporarily bricked"?
I do know architects who would use temporary bricks if they existed...
Anyway, you are technically correct. Which is is the best kind of correct, so have an upvote.
On a related note: It's not dead yet
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Wednesday 18th November 2015 05:23 GMT Anonymous Coward
This is the problem with iOS...
I use a basic Wifi iPad Air all the time. iOS is a great consumption device for Web/Media/Apps in the £200-£400 Bracket, but thats it, you put up with iOS quirks as this price. The problem is iOS doesn't sit well on £700+ devices.
I would genuinely buy an iPad Pro if iOS 9.1 wasn't so buggy at selecting text, copying and pasting. It just doesn't work (its never been great, but iOS 9 it seems worse than ever). You copy things, then paste and it pastes the previous thing (i.e. it doesn't copy when it says it does). Lots of bugs with Safari too.
Selecting stuff is a nightmare with touch in iOS, I doubt its any better with the £80 Pencil. (and just writing that is annoying - '£80 Pencil')
A4 tablet for Technical books/PDF would be very handy. Nice Hardware, but just don't think iOS is up to it, in terms of a £700+ device. Needs a lot of work, before it is, before iOS is anything other than software to support a consumption device/Apps. Thats the iPad's Pro basic flaw as a device, and its a biggy.
Tim Cook believes his own evangelical hype far too much, needs to get rid of the 'yes men' around him. Love or Hate Jobs, at least Steve Jobs stood back far enough from Apple, the company itself, was self critical enough to see the flaws in a product, make sure they were as good as they could be.
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Wednesday 18th November 2015 08:26 GMT werdsmith
Re: This is the problem with iOS...
As a PDF reader iOS is more than capable, but an iPad pro is overkill.
The Pro might appeal to those who do a lot of writing, as a slightly cheaper and lighter alternative to an iPad Air.
My biggest problem with these things is that they have a life of 4 years or so before they are being dangled over the bin, so at £700 I feel like I am paying £15 a month to rent the thing. I don't know how much my iPad 2 is worth but I would feel guilty selling it to anyone as it is so painfully slow with iOS9.
Same a applies to the Surface tablets, which at least are usable for coding and development (iOS 9 allows nothing more than the most basic coding apps).
So for personal purchases I stick to the very low end to minimise the write-off, and buy my shiny expensive stuff with employers budgets.
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Wednesday 18th November 2015 12:28 GMT paulf
Re: This is the problem with iOS...
This is a good point. Under Tim Cook, quality has really taken a hit at Apple. I'm noticing more and more silly niggles creeping into both iOS and Mac OS. They may not be show stoppers like this charging one but they make the OS look unpolished. It's quite something when versions claimed to be stability releases (iOS 9 and Mac OS 10.11 El Capitan) are less reliable than earlier versions (e.g. iOS 7 and 10.8). That said - at least with Apple there is a reasonable chance of getting updates that may fix things.
Jobs may* have been a monumental asshat but his screaming tantrums certainly focussed minds on quality**.
*YMMV
** Again YMMV
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Wednesday 18th November 2015 13:43 GMT Anonymous Coward
Re: This is the problem with iOS...Under Tim Cook, quality has really taken a hit at Apple
I think this is selective memory, perhaps. I remember things like motherboard faults, connectors with stray wires due to poor soldering, and a variety of software issues.
I also remember that Mac OS 9 was a kludge and Mac OS 7, with its limitations, was still an extremely polished thing for its era. Perhaps Apple staff just get bored making similar things for a long time and so quality starts to decay when there is nothing new and exciting to work on. Like the rest of us.
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Wednesday 18th November 2015 06:04 GMT Aslan
Non OEM chargers at fault
The batteries in I devices are massive in comparison to average batteries in a non Apple device. The iPad pro has a massive battery compared to the standard iPad. The standard iPad charger puts out about 10 watts I bet the charger for the pro is double that.
I expect what is happening is people trying to recharge these from non OEM chargers that are poorly designed. The pro sucks down a massive amount of power, the charger which handled an iPhone just fine heats up an the the voltage regulation which was just barely in spec previously starts jumping all over the place. This screws with the digitizer in the touchscreen. A hard reset works as the physical buttons are not dependent on the digitizer.
I've owned usb chargers that operated out of spec like that before. Ok for most devices, but not some.
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Wednesday 18th November 2015 10:27 GMT Anonymous Coward
General whinge...
Looking at the UK Apple store, they don't sell the much hyped Apple brand "iPad Pro Smart Keyboard" for it.
Switching across to the US Apple store, they do.
Anyone know why? This stopped me from getting one, as I'm not going to get the Logitech one (UK key layout only), as I use a US key layout.
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Wednesday 18th November 2015 11:25 GMT Quortney Fortensplibe
Perenniel Problem With Apple Gear
My ancient Pismo [G3 laptop] used to do this. My not-quite-as-old MacBook used to do this. The iMacs where I worked did it and my current MacBook Air did it fairly regularly until, somewhere along the line, a software update fixed it.
Across decades, operating systems and gadgets, it seems Apple just can't get waking up from sleep right.
I'm sure there's a metaphor in there somewhere, but I can't be bothered digging it out.
Icon, coz he looks like he's just slept in again ---->
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Wednesday 18th November 2015 12:12 GMT Oh_bollocks
I recall when the iPad Air came out that it suffered Safari crashes for the better part of six months. Expect dead silence from Cupertino until a brief admission of fault just ahead of a fix. Not complete dead silence, though. There will be 100+ page threads on their support forum of angry users screaming into the void. Take comfort in knowing that the diagnostic logs are no longer viewable on device, since apparently having a record of a fault visible to users was distasteful to apple.