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back to article Like your job at Sprint? Yeah, about that ... $2.5bn in cuts coming

US mobile carrier Sprint plans to tighten its belt to the tune of up to $2.5bn in cost cuts over the next six months, a new report claims. The Wall Street Journal said on Thursday that it has obtained a memo outlining the plan that was sent to Sprint staffers this week by CFO Tarek Robbiati. In it, Robbiati reportedly said he …

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  1. Howard Hanek
    FAIL

    Customer Disservice

    I hope they cut the customer service rep who simply refused to hear a word I said. Every experience I've had with Sprint ended badly.

    0 0 Reply
    1. Kevin McMurtrie Silver badge
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      Mushroom

      Re: Customer Disservice

      Service was always prompt for me. I'd bring the phone to their store with a problem and then they'd return it minutes later saying, "We erased everything and did a factory reset so it's probably fixed now. Bring it in again if it has more problems." I bet they proudly displayed statistics showing that people rarely returned with a problem after the first service.

      4 0 Reply
    2. Jeffrey Nonken
      Reply Icon

      Re: Customer Disservice

      I got around that by going through an MVNO. Redpocket's customer service is variable, but I've been satisfied overall. And it is a discount service. Funny how their discount customer service is better than what you get from the larger, more expensive companies.

      Did the same with my internet. Local ISP uses AT&T pipes but provides a much better experience. And cheaper, with no artificial bandwidth caps.

      0 0 Reply
  2. zen1

    They must be managed and staffed by CSC

    0 0 Reply
  3. Steve Davies 3 Silver badge

    They need the savings

    to pay for the iPhone 6S for $1/month they are advertising heavily at the moment

    Then there is the iPhone forever offer as well.

    Gotta cost them a lot of dosh in the end

    0 0 Reply
  4. swschrad

    and then there's that 1500 store deal with formerly Radio Shack...

    quite likely that means most of those outfits will shutter again. investment trashed.

    0 0 Reply
  5. Anonymous Coward
    Anonymous Coward

    CEO pay culture

    Has he considered a cost cut here?

    http://www.fiercewireless.com/story/sprint-paid-ceo-claure-218m-fiscal-2014-making-him-among-highest-paid-telec/2015-06-29

    0 0 Reply

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