EE is UK's biggest loser on customer broadband gripes – AGAIN

Nice list

Of providers to avoid if you want a quality, unfiltered broadband service.

@ AndrueC

RE Virgin : TBH if my service is anything to go by then I'm not surprised. I've not had any issues over the last year at all other than one overnight outage when a workman cut through a main internet pipe (tut tut, ever heard of redundancy Virgin??).

However, when my contract recently expired I was offered a much faster service for £12pm less than I was paying, and I've just been emailed regarding another "free" speed upgrade - although I'm sure I'll pay for that down the line somewhere.

I'd quite like them to ditch the line rental as I have never used my land line service so I do feel a bit aggrieved at this, however, this seems trifling considering the issues other broadband customers seem to be having.

hold on there

I've been with EE for 5 or 6 yrs .. never had a problem

I have them for phone ,broadband and home phone there the fastest in the area ..

if I need to talk to them I do and I can understand what there saying ..

so they have at least one very happy customer

I'm terrified of posting this on the basis that everything is now going to go t**s up for me but I have to say, from personal experience (having been with EE/Orange/Freeserve/Hutchinson since year dot with a couple of years break when I mistakenly believed BT) I've never had any reason to complain about broadband service. Cusomer service has been superb and D/L U/P speeds have been equal or close to what I've been promised.

I don't work for them and have no link other than as a customer and I seemingly have been exceptionally lucky but you can only speak as you find.

Quite possibily it's the lottery of where you live/proximity to BT exchange/how well Opensource is functioning in your area.

BT and Vodaphone are another matter altogether.

On EE now, the dns lookups are atrociously slow. Websites take 1-2 seconds before they even start loading, and when they do start loading they don't do so as fast as I would like them to (I'm using firefox with ad blocking and noscript and ghostery so a lot superfluous would have been filtered out and not loaded). And on average there's a dns lookup timeout every one and a half days. Previously was using Sky, they're OK, and before that used Plusnet - of the 3, Plusnet was the most pleasurable to use, even though its line speed wasn't as fast as Sky and EE websites loaded as soon as the url was entered.