back to article It’s DEJA VU: Customer forgets to tell us about essential feature AGAIN

Déjà vu. I’ve just walked into the offices of a prospective new client for the first time and everything looks familiar, from the faux marble cladding and chromed door handles in the reception to the roughened white wallpaper and very specific shade of blue carpet tiles on the main floor. The Matrix - Déjà vu For all their …

  1. LaeMing
    Happy

    I was just prepping to watch Dark City tonight, too.

    1. Proud Father

      >> I was just prepping to watch Dark City tonight, too.

      Ah yer back when Jennifer Connelly had curves. Well worth watching.

      1. Alistair Dabbs

        >> Jennfer Connelly has curve

        Yes, she looks nothing like her father, Cyril. Or was it Billy?

    2. Evil Auditor Silver badge
      Thumb Up

      LaeMing, thanks for reminding me - it's what I just watched!

  2. Anonymous Coward
    Anonymous Coward

    Missed requirements

    He tells me the development project launch date has been pushed back again. Apparently, during user acceptability testing, the customer suddenly remembered something jolly important that they’d forgotten to mention at the start of the project, some 18 months ago. As I understand it, the customer was only vaguely apologetic and insisted that the problem be fixed before go live. And it’s the fifth time they have done it.

    In our business we call that a variation order. Didn't declare the requirement up front? Sure, get your cheque book out…

    1. Triggerfish

      Re: Missed requirements

      In our business we call that a variation order. Didn't declare the requirement up front? Sure, get your cheque book out…

      In the right business you call that a government eng/IT project and make a fortune.

    2. Shadow Systems

      @Stuart Longland, re: Requirements.

      Exactly. If they didn't list it in the original goals when the contract was first agreed upon & signed to make it binding, then the additional changes they request after that point are all available for extra money & no penalty to the other party for delivery after the original agreed upon deadline.

      "Yes we agreed to have $This & $This & $This ready by $Date, and we had all those ready to go on time. Then you added $This & $This & $This which extended the deadline & increased the price accordingly. Now, if you would care to look at $Section# $Paragraph# $SubSection# where it states in No Uncertain Terms that I get to bend you over a table & violate you with your own cheque register, I'll clear off this table for you & slip on a rubber glove."

      *Cackle*

      Try not to laugh _Too_ maniacally as you reach up to tickle their eyeballs from the inside, remember the glove only goes to the elbow.

  3. graeme leggett Silver badge

    Actors

    That was Stuart Fell in that first film clip wasn't it?

  4. getHandle

    Thanks!

    I do enjoy my Saturday morning Dabbsy :-)

    1. Phil O'Sophical Silver badge
      Coat

      Re: Thanks!

      More euphemisms?

  5. Evil Auditor Silver badge
    Facepalm

    Déjà vu of a different kind (and a failed Turing test)

    Set during software upgrading, trouble-shooting of some sort. Present are the Expert and I.

    "Should we try function X?" the Expert asks. - "No, function X is only for model A. We have model B." - "Oh, ok...." with a empty look in his face.

    Seventeen minutes and an error message later:

    "Should we try function X?" the Expert asks. - "No!? This won't work because it's only for model A." - "Oh"

    Twenty-five minutes and two error messages later:

    "Maybe we should try to run function X?" - "Erm???? Yes, give it a go!" - .... "Ah no, this is only for model A!" the Expert says with an eureka smile in its face. "Thank god! Finally!!!" I think.

    Not so fast, smart-arse, not so fast... An hour or so later, it clicks again on function X to see what happens.

    1. swampdog
      Joke

      Re: Déjà vu of a different kind (and a failed Turing test)

      "It clicks again on the function or it gets the hose"

      1. Evil Auditor Silver badge
        Happy

        Re: Déjà vu of a different kind (and a failed Turing test)

        "It clicks again on the function and it gets the cattle prod" was my thought...

  6. Gene Cash Silver badge
    Unhappy

    Soiled underwear

    Actually, American chocolate, especially Hershey's, tastes like bitter vomit.

    https://en.wikipedia.org/wiki/Hershey_bar

    "the milk is partially lipolyzed, producing butyric acid, which stabilizes the milk from further fermentation. This compound gives the product a particular sour, "tangy" taste, to which the US public has become accustomed."

    And butyric acid is a principal ingredient in vomit.

    Thank god for "The British Shoppe" down the road.

    1. Efros

      Re: Soiled underwear

      Indeed most USAians when given a taste of Cadbury's prefer it to that Hershey crap.

      1. Tony S

        Re: Soiled underwear

        I did try Hershey's once; I actually spat it out into a bin.

        The product was given to me by a rep; he was trying to persuade me that I should put it on the shelves and sell it. His arguments about it being the best seller in the US cut no ice with me; I wouldn't even order one box, I thought it was so vile.

        However, the vendor concerned have managed to persuade a couple of UK supermarket chains to stock Hershey's. Speaking to a former colleague, they have to keep it in stock and order a minimum of something like 5 boxes at a time. That stock will go out of date, usually before they are through the second box. He also indicated that on a number of occasions, people bought the product and then tried to return it as they thought it had gone off.

        1. Anonymous Coward
          Anonymous Coward

          Re: Soiled underwear

          "He also indicated that on a number of occasions, people bought the product and then tried to return it as they thought it had gone off."

          I am not surprised to read that. That was my mum's reaction to the Hersheys I brought home after my first visit to the USA.

          OTOH, my American wife thinks Cadbury's milk chocolate is a bit weird. This is not parochialism. She's open to eating foods from other cultures, especially Jaffa Cakes.

      2. fearnothing

        Re: Soiled underwear

        Well, now that imports of real British Cadburys have been banned, that may not be the case anymore...

        1. TitterYeNot

          Re: Soiled underwear

          "Well, now that imports of real British Cadburys have been banned, that may not be the case anymore..."

          I'm not sure we have a 'real British Cadburys' any longer, it appears to be more a case of Kraft chocolate that looks a bit like Cadburys used to. I hear they did unspeakable things to the poor Cadbury Creme Egg, nearly causing the collapse of British society as we know it (well, you'd have thought so listening to the subsequent uproar.)

          Mind you, I have to say I'm impressed by the typical American efficiency that Hershey are displaying with their chocolate, making it taste the same going down as when it inevitably comes back up again...

    2. Phil O'Sophical Silver badge

      Re: Soiled underwear

      Actually, American chocolate, especially Hershey's, tastes like bitter vomit.

      There is an exception, Ghirardelli's chocolate from San Francisco is quite tolerable .

      1. knightred

        Re: Soiled underwear

        Ha! You know I can almost always find ghirardelli chips even like the 60% cacao on deep discount sale because they simply don't sell in local supermarkets. I don't eat sweets anymore, but the old lady she won't eat other chocolate. Oh I forgot sometimes we get the macy's bon-bons from an uncle in Seattle, I forget the name.

        I'd like to believe Hershey's is on a downward spiral, but Ghirardelli and the Seattle company and numerous small manufactures have made much better chocolates sometimes even longer than Hershey. But the market is saturated, it's like saying Coke (or Pepsi) is the premier cola in the US... you can't base a claim of quality on sales quantities. Hershey chocolate is all made in Mexico now anyway, nothing at all is made in America, they actually repackage some of the Mexican chocolate in Hershey, PA for the "locally produced" standards to apply.

        There was a Frontline on PBS about how the company treats foreign students as near slave labor repackaging the candies. Well to be fair it isn't slave labor, but the company houses and feeds you and takes it out of your wages.... You know like they used to run coal mines with payments on company chits that only a company store took as money.

        1. Anonymous Coward
          Anonymous Coward

          Re: Soiled underwear

          "You know like they used to run coal mines with payments on company chits that only a company store took as money."

          Hence the song:

          You load sixteen tons, what do you get

          Another day older and deeper in debt

          Saint Peter don't you call me 'cause I can't go

          I owe my soul to the company store

  7. Boris the Cockroach Silver badge

    You can probaly blame

    my brother, Stephen the Cockroach, as he works in a buildings management company.

    You see, the clients give them the money to 'refurbish' the newly aquired offices, and the less money they spend on the job the more profit they make.

    And they know exactly where to get those blue carpet squares and everything else for a knock down price...

    1. Doctor Syntax Silver badge

      Re: You can probaly blame

      "And they know exactly where to get those blue carpet squares and everything else for a knock down price..."

      Probably the ones they lifted in the previous refurbishment.

  8. Blofeld's Cat
    Coat

    Flying monkeys...

    "... a perky girl with ruby slippers skipping along with a dog and three freaks who look like they work in the advertising department."

    Not quite. The perky girl and her dog are from Security - who are putting on their bi-weekly charm-offensive. The tin man with the axe is from HR looking to reduce headcount in his own heartless way. The straw man is a consultant brought in by the CEO, to boost his own views and position. The cowardly lion is from the legal department, ready to roar loudly at any member of the public he believes is infringing the company's IP, while playing the victim when a court tells him to stop being silly.

    The important thing is to pay close attention to the man behind the curtain...

    1. Anonymous Coward
      Anonymous Coward

      Re: Flying monkeys...

      "The important thing is to pay close attention to the man behind the curtain.."

      Who knows he is unable to actually make anything happen - all just for appearance and ego.

      One ex-CEO of a large IT company said that he and the people at the sharp end were generally in agreement about what should be done. The problem was the middle management - which was "like a blancmange - poke it and it just wobbles a bit".

    2. Yag

      Re: Flying monkeys...

      *slow clap*

      Can only upvote once, unfortunately

  9. Anonymous Coward
    Anonymous Coward

    Are you sure there wasn't a large white balloon bouncing ominously just outside the building?

    1. Alistair Dabbs

      >> large white balloon

      You want information? You're not going to get it!

  10. lawndart

    says:

    Oh, not this damned article AGAIN.

    Bloody repeats.

    1. Trigonoceps occipitalis

      Re: says:

      "Déjà vu."

      I've heard that somewhere before.

  11. Dr_N

    "ambient chocolate aroma "

    Mmmm lovely!

    You should try a stint in a French office Mr Dabbs:

    Everywhere except the bowl applies.

    And then there's the lack of hand washing coupled with the need to shake everyone's hands every single morning.

  12. Anonymous Coward
    Anonymous Coward

    Windows

    I was reading this and beginning to think it was an extended metaphor for Windows, with the sudden major UI changes from one version to another, control panels moving around and changing appearance, and the blue carpet tiles just a metaphor for the Microsoft corporate colour.

    I can't quite make the woman in the lift fit in, though.

    The changes to the City have happened in my lifetime. I remember bowler hats. They kept the dirt from the steam trains out of people's hair.

    1. This post has been deleted by its author

    2. Anonymous Coward
      Joke

      Re: "I can't quite make the woman in the lift fit in, though"

      Cortana ?

      1. Anonymous Coward
        Anonymous Coward

        Re: "I can't quite make the woman in the lift fit in, though"

        "Cortana ?"

        Is rummaging through a handbag the new metaphor for search? That could explain the junk Bing comes back with.

      2. s5PGmU

        Re: "I can't quite make the woman in the lift fit in, though"

        How big is Cortana if she can't fit in a lift?

  13. BasicChimpTheory

    So the article was notionally about scope creep but you talked about architecture for two pages instead? Well played, Dabbsy. Well played.

    ^Sarcasm.

    1. Alistair Dabbs

      >> architecture / scope creep

      It's about neither. It's an anecdote. If I could just make this shit up, I'd have a quieter life.

      1. Destroy All Monsters Silver badge
        Pint

        [STALKER campfire noise while someone plays the guitar]

  14. OzBob

    "Got the decorators in"

    Yes I heard that one many times; you think they would get paint in different colours for a change.

    1. Mark 85

      Re: "Got the decorators in"

      The place I work in is NOT blue, white, or glass... it's known as the pastel corral. There is no blue in the carpet. The corral part because it's a call center and the worker bees are the cattle. The pastel part because every wall is a different color... green, yellow, orange, blue, and then there's the infamous "Barney walls" by the brass offices.. purple. Yes, some are known to hum the Barney song on the way into see manglement.

  15. Terry 6 Silver badge

    Not just offices

    Schools too. And hospitals.

    All the new build schools and hospitals seem to have the same bloody architects too.

    Enter a far too narrow doorway into this damn great atrium with dazzling white walls and acres of (wasted) floor space. The reception is on or close to the left, ( with the lifts concealed behind if it's a hospital).

    Information signs are grey, with white writing facing into the lights. Above your head there's a corridor at dizzying height, and in the middle there may be some uncomfortable seating so that you can soak up the echo.

    1. Anonymous Coward
      Anonymous Coward

      Re: Not just offices - Information signs are grey, with white writing facing into the lights

      You are in a maze of twisted little passages...

      You are about to be eaten by a Grue.

  16. swampdog

    Woman in lift..

    I shall have to start following you around Mr Dabbs. There will then only be a 50% chance of it happening to me.

    There was a "fantom farter" at work: drops one in the lift: vacates. Yours truly rushes in. Very next floor a lone female enters.

    Or the time the lift wasn't quite aligning itself with the floor. It was actually out of service but I knew how to make it work. One of those hydraulic ram jobbies. The higher it went the more out of alignment it got. Rush in, drop your keys. By the time you've bent to pick them up a woman has followed you in and pressed "top floor". Oh dear! I have two options:

    a) explain the lift was out of order and we'll need to jump up & down for it to align enough with the top floor for the doors to open.

    b) just jump up & down when it gets to the top floor.

    Not many floors so no time for (a). Fortunately I knew the latter female else I would have been in trouble!

  17. tclicot

    Blighty

    I lived in London in the '70s -- EVERYTHING smelled like soiled underwear...

    1. Boris the Cockroach Silver badge
      Happy

      Re: Blighty

      It still does

      1. Anonymous Coward
        Anonymous Coward

        Re: Blighty - It still does

        The difference is, that on the Internets you can actually buy the soiled underwear to smell, because as Dr. Johnson observed, a man who is tired of London is tiredof life.

  18. Jamie Jones Silver badge
    Happy

    erecting walls....

    erecting walls and routing corridors like in Dark City

    Or 'Thir13en Ghosts' - particularly the 'split lawyer' scene! [ Warning: Graphic / gore ]

  19. s5PGmU
    Joke

    "now requires the assistance of Google Maps"

    Have you tried using Apple Maps yet?

  20. Kubla Cant

    Office toilets

    Architects who design office buildings invariably seem to delegate design of the toilets to a work-experience intern.

    Just about every one I've ever used has four cubicles, four urinals, four handbasins and one or two hand driers. Under light usage this isn't a problem, but you don't have to run a Monte Carlo simulation to see that heavy usage is going to cause the room to fill up with people shaking drips off their fingers and drying their hands on their trousers.

    It's even worse when the builders have decided to save money by installing Acme Economy brand hand driers, the sort that burn your hands with a feeble stream of hot air, yet never actually dry them.

    1. Anonymous Coward
      Anonymous Coward

      Re: Office toilets

      "It's even worse when the builders have decided to save money by installing Acme Economy brand hand driers, the sort that burn your hands with a feeble stream of hot air, yet never actually dry them."

      They don't dry your hands because the humidity in the toilets is close to 100%. Evaporating water only works provided dry air is continually introduced. (I remember once encountering someone who wondered why their noncondensing tumble dryer didn't work, after they put it in the basement.)

      The answer would be either (a) hand dryers with aircon-type moisture extractors, but they would cost money or (b) forced ventilation, which would mean getting an adequate air supply from somewhere.

      1. 9Rune5

        Re: Office toilets

        "which would mean getting an adequate air supply from somewhere"

        I can't help you there, but if somebody can find a supply of fresh air, then presumably there will be some output air that needs to be dealt with. The obvious choice, as per Mr Dabbs' article, is of course the kitchen next door.

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