No love lost for Norton AV...
it's bloatware on the best day, and on a bad day only Cryptolocker is worse.
That said, is anyone surprised that Symantec\Norton aren't answering posts in their Forums?
Forums are like the annoying talking computer that blocks you from talking to your ISP's support. Yes, i have already rebooted the bloody cable modem.It is just a cynical way to cut costs when you know all of your customers already hate you. So round them up somewhere with a few minimum wage Forum Mods, and try to delay them calling the support line(that they already paid for) as long as possible.
In companies like Norton, forums are a cattle pen.
Don't expect a fix for a problem that requires a Dev to materialize based on Forum posts. The way to get results to open a support ticket, file a bug report, and follow up with it. If you want to crowd source some heat under their backsides, then use the Forums to post your case number, and encourage other users to reference your ticket, and open their own.
It's a matter of leverage... 20 complete bug reports are worth 2000 whinging forum posts.