rejigger
"verb (used with object), Informal.
1. to change or rearrange in a new or different way, especially by the use of techniques not always considered ethical."
You pre-ordered so many we had to rejigger production to a Chinese sweatshop?
Microsoft has run into a few hurdles in its manufacturing process for its Surface Hub wall-mounted touchscreen and as a result, it now says it won't be able to ship them when it initially thought it could. Redmond started taking preorders for the digital whiteboards on July 1, and in June it said it expected to start shipping …
Manufacturing it themselves?
They should outsource the job to Apple - let's face it, productions and logistics is the reason why TC is Top Cat at Apple - or Panasonic or LG or...
This kind of project needs high-level skills in about 10 different areas. Not just design but materials, productions, Q/A, Q/C, logistics etc etc
And throwing money at a problem sometimes helps but more usually does not. Bye bye another billion or two.
I didn't even get started on after sales and service.
> Neither do MS.
I realize that's probably a Register-commentard-pleasing joke along the lines of "ho ho ho, M$, they're shit at everything" but our directors have Surface Pro 3s and the after-sales support has been a bit of a revelation compared to Dell (who we usually buy from) and even Lenovo (who we _were_ supposed to be moving to).
That level of service has caused some rethinking in the boardroom and Lenovo are now basically being told they have to be as good as MS.
Probably not what you wanted to hear.
Seemingly not what your down voters wanted to hear either!
Going way back the gen 1 Surface RT we had developed a charging issue. This was fine until the younger son dropped the thing onto the pavement outside our house. Big scratches in the black aluminium and a couple of dents on the corners. Bugger I thought - no chance of getting that fixed now. Still, expecting the 'Sorry but that's accident damage' reply I boxed it up and dropped it off at a local DHL pickup point. Couple of days later and the support portal shows it as accepted. *Dances* I could have 'paid' for the up-front replacement unit after all! After a couple of weeks it arrives back - minus any accident damage. Not a bad outcome after all.
> Lenovo and Dell probably throw away more laptops for quality control failures than there are Surface customers, or ever will be.
> Probably not what you wanted to hear.
I don't give a fuck how many they throw away or for what reasons. All I know is, the board are impressed by the level of after-sales service.
You clearly don't like that, and you also don't like hearing about Hellcat's replaced unit.
I don't much give a fuck what you like either, though.
For a system like this it is actually very keenly priced. It is cheaper than some competitive systems from other usual suspects that are just HD video-conferencing without any of the collaboration aspects.
It also has a fairly wide (even if it is just Microsoft) interop base and is extensible (very rare for a video conf system). If Microsoft starts shipping these in volume the usual collab suspects will suffer quite badly.
That is normal for small series and pilot manufacturing. You always do that withing driving distance from the office. However, that is what it says on the tin - small series.
I am not surprised they have to rejig the process after hitting significant levels of demand.
What I am surprised is that their marketing and forecasting is so bad. Are they so daft that they could not compare the existing HD teleconferencing to what they are making and estimate that the demand will be off the scale.
Given that they have from time to time made some serious mistakes when estimating demand for this or that product it was very sensible of them to be cautious when testing the water with this one. I do not see on this occasion why that is any major issue for criticism. It looks like a good product, as you yourself say, that will at least do decently in enterprise. Had they at the outset however assumed that it will sell gangbusters and produced accordingly they might have found themselves in a very sticky and expensive situation.
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