"the ombudsman has neither the power to enforce fines nor implement changes"
So, basically, the mad dog is barking in the shed, just ignore it.
It says something about our society when we create these watchdogs positions to ease our conscience yet specifically prevent them doing anything about that which they are charged with overseeing.
It's like the financial auditors of a government. They can point out every single overspend, underline every murky deal and paint a target on every useless expense as much as they want, nothing they ever say changes anything.
So what's the point ? A good conscience ? That's about as useful as the overweight guy sitting in front of his TV stuffing his face with Cheetos and Coke and thinking "I'll do some exercise tomorrow".
Give the ombudsman power to put someone in jail. That's the only thing that focuses the mind.