“The large enterprise software groups, such as Microsoft, Oracle and VMware, traditionally don’t have those user experience skills in-house. They don’t understand user experience and design in the same way as the consumer tech vendors.”
Oh, they have them, designers to anthropologists. They don't listen to them. They (management*) have a "vision" and things are pounded into the wrong hole and unleashed upon this benighted universe. Unfortunately, They Are Not Steve Jobs (and even he blew some calls).
*aside: My Freudian slip would have been showing. Manglement was what I typed at first.