It sounds like we have it on easy street.
Then again when I started 5 years ago, we had no WSUS Server, our HP Data Protect was all screwed up, the two IT guys that left 1 month and 6 months after I started would only VNC to user's machines on the two floors below us and only ever showed up if a Manager screamed.
The first thing I did when I got there was visit people at their desks - hence why I was nominated three days after I started for employee of the month according to our CIO - because then we could overhear the whining from others about stuff logged months ago.
Everything was emailed through to the ICT team, so we installed Help Desk software, which improved things immensely and helped win some love from the staff, as they could now see their logged requests.
I built up the WSUS Server and we got the CEO to approve fortnightly patch nights, which made a huge difference and allowed us to sort out niggling remote access and Citrix issues.
Then the fun really began, writing all new doco for everything, backups, user access policy, re-doing group policy, building up new Servers and decommissioning the old ones and two years of responding to audit outcomes and undertaking internal and state government audits.
Then we started the fun of replacing our Intranet that our programmers had created years ago, all of whom had since left, so in went SharePoint, then we replaced our PABX that only allowed 38 people in total be in phone queues, with a decent Call manager solution and wireless headset.
So it's been a long hard road but we've finally got it all sorted.