Customer Service as a Joke
I had an egregious example of this just a month ago.Bought a laptop from Amazon. It crashed while running the initial Windows Update, and the MBR was corrupted. There was no recovery partition, or installation CD, so I was (after doing various things, but hampered by having no Win8.x disks at all) unable to restore to factory condition and retry.
End supplier said it is a software problem not covered by warranty. Suggested I pay £50 or so to get a high street shop to repair it.
Acer (the manufacturer) said it was nothing to do with them, but they would fix it in a month given £38.
Amazon said that even though they had taken my money, it was nothing to do with them as the true seller was the end supplier, so they determined to take no further interest in the proceedings.
So basically, the manufacturer, wholesaler and retailer all denying any responsibility for a defective product. The runaround they gave me was starting to get epic, until I invoked some legal phrases.