Note the time of the tweet
https://twitter.com/O2/status/602991401354268672
Somebody thinks tweeting somebody here at 2AM is a good idea?
Damn those Indian call centres and time difference...
O2 customers up and down the UK were left without access to the carrier's mobile service on Bank Holiday Monday, after its network buckled for five hours yesterday evening. Even former Minster of Fun Sajid Javid – who is now Business Secretary under the new Tory government – griped about O2's pisspoor service. He tweeted: No …
There are a number of HLRs which hold account information and authentication keys. If one of these fails then a proportion of users will lose access to the network. The HLR in use depends on the SIM card, I forget which digit in the 16 determines it.
Looks like both of you had 1 SIM covered by the failing auth mechanisms.
My company (40+ users) is on Vodafone and its mast in Kirkintilloch, near Glasgow has been up and down like the proverbial whore's knickers since they botched a 4G upgrade in March. They seem to regularly be rebooting it, if that's a mast thing, as service goes completely for a few minutes at a time (with the call you were on, natch) before coming back up to 1996 levels - for the last week we've been unable to get more than 2G and all they tell us to do is check their coverage map...
Thanks god I signed to a 30 day contract rather than the two year one. Bye bye Vodafone.
If you think that's bad, Vodafone placed a microwave relay next to a Christmas tree farm and were shocked when the whole local service failed in November due to the fact that the trees grew.
http://www.southwalesargus.co.uk/news/9990108.Vodafone_blames____too_tall____Cwmbran_trees_for_signal_trouble/
It's all occurred since they ran this upgrade; that caused two days of actual downtime with no signal at all. Since then, it's been intermittent but these last six days there has been nothing beyond 2G at any time of the day. It's a populated, area, but small town levels, rather than a city and there's no major roads or other sources of transient load nearby.
Phone Call 1: Yes, there is a fault.
Phone Call 2: We know nothing of this fault you speak of.
Phone Call 3: Were working on the fault and it will be fixed by 11pm tonight (Saturday)
Phone Call 4: Were currently in the process of changing all the cards in the cabinet as they all overloaded and it will be fixed by 7pm tonight.
Meanwhile I have an internet connection like the grand old duke of york.
Count yourself lucky O2 users....
Though to be fair as a home worker I do have 4g and various wifi networks near by that I can use...
Even their online fault checker is a bit crazy. When my Virgin internet is down I go on their fault checker website using my phone and it usually says internet is fine but there's a problem with the TV service in my area. Unfortunately there's little I can do but wait until they fix the TV problem before the internet starts working again.
In my case it's trying to run a business, very few of whose members are under 35, but all dispersed throughout the plant and often on the move. Customer use these "mobile" phones to keep in touch with us too. Many of them are under 35, but not all. I'm not quite sure of your point, but I'm sure you delight in walking to a room in your house and making a phone call from within a four foot radius of a point somewhere in it. Well done you.