Last 8 months!
So, after 8 months it looks like it's happened to enough people to warrant some attention.
Last year after moving house, I transferred my existing DSL connection to my new house (after the usual rigmarole of having to provide more money to provision my service - something we should all look to try and get rid of!). Great, everything up and running after only 10 days, well done to all the people involved in providing that miracle!
We have service for 4 weeks, and everything going well. Then, and this can only be a warning to anyone that has an Australian or New Zealander living with them, we decided that the new Talk-Talk CALL package would help reduce the monthly phone bill (couldn't get them interested in VoIP). So all good, signed up to the call package and feeling rightly smug that we were going to save so much money.
1st of the month comes around (pay day, pub) come home to find the Internet is down! Well that's how it was describe, what they meant was they couldn't get on to the Internet, which was a relief, let me tell you! So, quick check of all the usual, and a phone call to my ISP to find out what's going on...only to be told a desist had been applied on my behalf from TT...WTF...When, how, who....grrrr. TT then got a call stating that in no uncertain terms I was not very happy. Calls to BT went the same way, turns out that due to the "high-volume" of processing that BT were receiving from TT, they were only spot-checking transfers, I dread to think of how many people suffered the same problem.
It took another 4 weeks to get back to my original ISP, another set of charges (kindly refunded by BT, but ISP said sorry, but no)
Short story it isn't, but isn't there anything we can do? This type of behaviour cannot continue to be blindly accepted; at best it's immoral, worst a breach of Ofcom rules.
Who's with me?