Re: Poor Customer Service - Lousy Performance
Bunbury
You are doing the equivalent of teaching your Grandmother to suck eggs. Of course I make sure I carry out the speed tests properly, I do know what I am doing - asking to talk to a BT engineer who is MIEEE or equivalently qualified, ought to have flagged that fact up to you.
There is a problem at the exchange, or between the exchange and the local cabinet or in the cabinet itself. There is a strong correlation between visits by an engineer/installer (the installers are not engineers) and my experiencing 70Mb/s plus download speeds. Which may last for up to a day at a time.
What appears to be happening is that working on the local cabinet resets the error control systems, and my connection operates at over 70 Mb/s. Usually within the next 24 hours, the maximum download speed is reset to around 45 Mb/s, no change to upload speeds. Statistical analysis indcates that the download speeds are artificially regulated and are not capacity limited (up to about 75Mb/s as far as I can measure), the SD value for the much slower uploads, is much greater than the SD for the capped downloads. This is what I have been able to deduce from my analysis.
My emails are being ignored, I would just like BT to do a decent job, but Based on dealing with BT engineers in projects around the world, I am not surprised.
Please don't ladle out corporate twaddle, it is not helpful, I have measured decent throughput at what are generally regarded as busy times and downloaded at over 2.5MB/sec from BBC iPlayer.
I am paying for a premium service, it is not unreasonable to expect the equipment involved in delivering that serive to be properly installed, maintained and adjusted