It would be nice if they responded to a complaint, such as the monthly calls by a call centre they have passed everyone's number over to, with operators who lie and cheat to convince you to drop your broadband provider
Lie one: We will cover the cancellation fee
Correction: Up to £100
Lie two: There's loads of benefits
Correction: Nothing actually specified
Lie three: We'll call you back in 18 months
Correction: We'll call you back in 1 month and lie more
Lie four: Its faster
Correction: Cannot possibly know that - usually slower
Lie Five: It's cheaper
Correction: Cannot possibly know without asking - usually the same
Lie Six: You get a really good router
Correction: We use a custom premium router, and I very much doubt it even comes close to matching its performance
Lie Seven: We're calling to see if you are getting the most from your contract
Correction: Were calling to see if we can charge you more or sell you something else we don't reduce contracts even if it is clear you should and are eligible
Lack of information points:
Fibre, 4G? Who knows
Fair use policy? Who knows
Limits? Who knows
The best bit is that call centre then tries to sell you a contract on a different network on a different call once they have your details, will put the phone down if you ask them to remove you, or lie and never remove you
I'm thinking of cancelling my contract just to get someone on the other end who I can actually get to listen about the conduct of their contracted sales centres