I've had two accounts with Dell, a personal one and a business one. I recently went to purchase a new Dell laptop over the holidays and found that my personal account had been closed, no explanation, hell, unable to even get in touch with anyone to give an explanation.
So, I ordered online with a new personal account, got $50 off for new (?) customer and $100 off for "black friday" deal, also about $70 of for using a rebate site. not bad, except...on the delivery date, they canceled the order, again no explanation and stuck in an endless loop (both personal and business account) on the phone.
finally got through days later, and the reason.......because the address raised a question as to why two accounts have the same address. I explained why and they STILL couldn't explain why my other account was closed. So, they reinstated the order and...laptop arrives.
Only, it's NOT the price from the original order, see, they canceled that one...but never told anyone.
Trying to contact them to get it straightened up.....in the endless phone loop.....again.
I'm not the only one to go through this with Dell, upon searching the net, there are literally thousands of people stating the same.
Dell, if you are listening, and I seriously doubt it, know this: I'm a customer, I don't need to beg you for your product. there are others, and they are more than happy to deal with me in this market, especially right now.
I'm done with Dell. period. We are in the process of upgrading our PCs from older XPs to newer ones, thus the business account. Guess who will NOT be getting a call.
The only person I feel sorry for during all this is Micheal Dell, who's name is on the company, on the product. not the way I would want to be remembered.
Oh, and yeah, I know there will be some trolls out there stating "Yeah, like your refusal to do business with them is gonna effect their bottom line".
True that, my money doesn't even register, BUT, add all the others with the same problems, and all the others who will have those problems.....what's that, is that a crack I see?