BT performs INSOURCERY on outsourced staffers to secure cash savings

Re: brain dead boss

"this is a good sign."

Depends how you interpret it. Almost on the same day that npower announce 1,500 poor blighters will get their cards (and their jobs go to India with TCS) and another 500 npower peeps will be TUPE'd into the bowels of Crapita, the movement of around 300 security guards, mail room and reception people between Securitas and BTFS isn't changing the direction of the tide.

Moreover, note that it's low wage jobs that BT are taking back, not the white collar ones that most Reg readers have a direct interest in, and that the UK simply can't afford to keep offshoring. On that point BT are of course notorious for their dismal customer service and rampant offshoring. Don't expect the IT, accounting and call centre jobs to be coming back to the UK too soon.

Re: brain dead boss

Not brain dead.

Outsourcing allows you to get rid of deadwood and expensive staff

Insourcing reduces costs and allows staff contracts to be renegotiated - downwards.

It's a nasty, vicious way of making a profit - and it's a shot across the bows of the outsourcers to force them to lower their prices (and enduser service) or face losing business.