I've found Trusteer Rapport to be terrible. I've lost track of the number of PCs where it causes unexplained boot errors, BSODs, random crashes. Hopefully IBM will bury this piece of trash, never to be seen again.
IBM snaps up banking security biz Trusteer, won't say what it paid
IBM has announced a deal to acquire transaction security firm Trusteer and open a new cybersecurity lab in Israel. Financial terms of the buyout, announced Thursday, were not disclosed. Big Blue said the deal would allow it to offer improved cloud-delivered software and services to defend against advanced security threats to …
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Thursday 15th August 2013 12:17 GMT Don Jefe
This came up in the last Trusteer discussion: The banks are Trusteers customers, not the end user, and banks are generally considered the kings of lock in so there's no reason to change/improve it.
Basically, if you've got enough money flowing through the bank that losing you would inconvenience them then changing banks is too complicated for you to do over a minor issue.
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Thursday 15th August 2013 13:09 GMT the spectacularly refined chap
Personally when I was first offered it perhaps five years ago I turned it down. The reason was I simply couldn't get a concrete explanation as to what it was actually doing, either from the bank or Trusteer themselves. A vague, hand-waving "it improves your security when online" is not an explanation.
As Don notes, you can count on the banks to look after themselves first, second and last and if they want me to install something on my PC but won't tell me what it is they can go and stick it.
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Thursday 15th August 2013 19:38 GMT AJ MacLeod
Fully agree... in fact I'm right now sorting a machine which Rapport has wrecked (it's somehow mangled a pile of pretty vital drivers in this case.)
I have always advised people not to install it; at best it is guaranteed to slow down your PC and I've not seen any evidence of it actually doing anything genuinely useful.
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Thursday 15th August 2013 16:53 GMT Don Jefe
Re: Corporate arrogance always amazes me
You misunderstand public reporting. No company is required to provide line item expenditures, just SEC compliant categories. It'll be lumped in with acquisitions or expansions of banking sector products. They don't have to break it down further than that. Whenever companies offer line items it is because they're showing off a 'successful strategy' or something like that.
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Monday 26th August 2013 08:48 GMT Ian P
New update has killed at least 2 computers
Hmmm. I've had Rapport for a while - no issues really but I maintain computers and 2 have failed in the last 2 days. A Vista-32 laptop and Win7Pro desktop.
The culprit appears to have been a (mandatory by default) update
"Trusteer Endpoint Protection" 23/8 3.5.1302.54
I've since uninstalled Rapport on all my Windows instances.