Not surprised at all
It took me just under one month to add a single HP Laserjet printer to our support contract with them.
If it's that hard to get them to take our money....
There was no sound of popping champagne corks at Phoenix IT Group this morning – just anguished cries coming from the boardroom as execs warned trading results are getting worse. The LSE-listed IT services player pushed out an interim Q1 2014 statement covering 1 April to 30 June, saying it "continues to be cautious" about its …
Management have just shafted the Field division, with lots of experienced guys choosing to leave rather than take a massive hit in their earnings. Morale in the field is rock bottom, with low call volumes and contracts being lost consistently.
Unless the Sales guys can make a concerted to increase the client base, instead of chasing big value contracts (and commission) which turn out to be a PITA, it won't be improving.