Long live the ACCC!
Some 270 words from HP when 10 would have sufficed, "We're sorry. We f***ed up. We'll do better in future."
Would it really kill them to manage some kind of apology instead of contriving to make their statement about how wonderful they perceive themselves to be and that any wrongdoing on their part was merely the result of some unforeseeable fluctuation in the time-space continuum?